Helpful Customer Service I had some questions that I needed answered before I placed my order so I emailed customer service. They responded so quickly and the representative was very helpful! Once I placed my order it arrived sooner than expected and the instructions were very clear.

Fast and furious The communication was clear and fast. MinuteMD keeps you informed every step of the way. From the moment you choose/purchase the plan, completion of prequalifying forms, getting your labs prescription to Quest laboratories, approval and receiving your medication delivered to the comfort of your home it took two weeks. That is excellent and expeditiously. I just received my medication by the way in a very safe and secured package via FedEx. I can’t wait to start so I could start seeing the results to a new health body weight.

The waiting process is long and really… The waiting process is long and really no communication. Status just states processing but never exactly processing what. Also it will be about 3-4 weeks before you get medication, if I get it because I don’t know if I did since it just states processing. The next payment will be due soon and haven’t even received the first order.

Some Good, Some Bad When things go well, I am satisfied. However, they don't send the medication at regular intervals; you have to request it. I had a year with no problems, but this last time everything went wrong and now I have spent 3 weeks without any medication. Also, now the price has gone up by $50 a month. Be advised that they can put the price up whenever they want without notice, and although you pay every month, you don't receive medication every month.

Improvement needed Not great communication on medication prescription, doses and prices. Also didn’t know you have to have a paid subscription to get the medication but it doesn’t automatically refill? Most of the time I end up with more questions than answers and can’t really get a straight answer from someone over email. Improvement needed for sure.