Alayna was great and super quick with… Alayna was great and super quick with responding any concerns. Highly recommend this company!

Unresponsive and no way to contact after taking my money I tried this company as a way to receive a GLP-1 medication to help jumpstart a weight loss. At first the company seemed to be responsive and reliable. They charged me and medication and updates were provided. If you email them asking for a refill AKA to charge you more money they are extremely quick to response. As soon as there is any issue (I have no medication left and have been out for 3 weeks now), they go silent. I have been emailing for weeks now. They have continued to charge but they are radio silent on their end. Additionally, there is no contact number provided online (I assume on purpose so they can do this to avoid doing their job and just taking your money). I do regret going with this company as two friends of mine are using another service and have not had the same issues with their GLP-1 subscriptions.

Please just don’t do it. Find another provider. I have been using minute md since October, I did my labs and received my medication on time every time. My concern is their customer service and very hands off approach to this medication. They do not reply and you don’t have the capabilities to speak to your prescribing dr. You can email/chat on the portal but it is with a third party who speaks to the provider for you and will, maybe, get back to you. And when I say that, I mean they reply with a “speak to your primary care provider”. They are dangerously nonchalant about the medication THEY are prescribing you. They give you absolutely no information on side effects, risks, and they don’t help you if you submit labs or any side effects that may be abnormal. I would never use this company again if I wasn’t locked into a contract with them. I would highly suggest finding another telehealth company that will actually help you because I promise you minutemd does not care.

They sent my husbands new order with my… They sent my husbands new order with my name on it! When I asked about it they didn't even answer my question and went on about how they can confirm his med was delivered. I had to reachout a second time to get them to clarify why I had 2 bottles with my name on it and none with his with only 1 month between orders. Selecting the RIGHT patient is priority #1 in medicine.

The waiting process is long and really… The waiting process is long and really no communication. Status just states processing but never exactly processing what. Also it will be about 3-4 weeks before you get medication, if I get it because I don’t know if I did since it just states processing. The next payment will be due soon and haven’t even received the first order.