The whole process was quick and easy The whole process was quick and easy; it took less than 2 weeks for me to decide, do bloodwork, hear back, do a consult and start my prescription. Highly recommended!

Improvement needed Not great communication on medication prescription, doses and prices. Also didn’t know you have to have a paid subscription to get the medication but it doesn’t automatically refill? Most of the time I end up with more questions than answers and can’t really get a straight answer from someone over email. Improvement needed for sure.

Helpful Customer Service I had some questions that I needed answered before I placed my order so I emailed customer service. They responded so quickly and the representative was very helpful! Once I placed my order it arrived sooner than expected and the instructions were very clear.

Fast and furious The communication was clear and fast. MinuteMD keeps you informed every step of the way. From the moment you choose/purchase the plan, completion of prequalifying forms, getting your labs prescription to Quest laboratories, approval and receiving your medication delivered to the comfort of your home it took two weeks. That is excellent and expeditiously. I just received my medication by the way in a very safe and secured package via FedEx. I can’t wait to start so I could start seeing the results to a new health body weight.

Please just don’t do it. Find another provider. I have been using minute md since October, I did my labs and received my medication on time every time. My concern is their customer service and very hands off approach to this medication. They do not reply and you don’t have the capabilities to speak to your prescribing dr. You can email/chat on the portal but it is with a third party who speaks to the provider for you and will, maybe, get back to you. And when I say that, I mean they reply with a “speak to your primary care provider”. They are dangerously nonchalant about the medication THEY are prescribing you. They give you absolutely no information on side effects, risks, and they don’t help you if you submit labs or any side effects that may be abnormal. I would never use this company again if I wasn’t locked into a contract with them. I would highly suggest finding another telehealth company that will actually help you because I promise you minutemd does not care.