Bryan
GBDo not go with this solar company Do not go with this solar company. False promises from the customer service have fallen through time and time again. Not even reaching out to the project coordinator (Elba Sanchez, sales rep (Mark Anderson), customer care team (David Manzo, Chris Gutcher, Charles Payne) have made an attempt to reach out to me via phone or email despite multiple attempts to get a hold of them. Since January 3rd I’ve still been waiting to hear from the team to get up and running. I’ve been making payments for the solar panels since October 2023 and still haven’t been able to use this service and still currently pay comEd for electricity. When the initial phone call was made we made sure to ask if we’d be charged for the service before being operational and the sales rep said no but that if anything they would pay until we were operational. They have only honored 1 months payment and have ignored me since.
Rachel Batson
GBNo support at all It seems I am fortunate to have a functioning system, but we have struggled to get there. We had our panels installed in December, we're told we would be given a new thermostat and bulbs to improve efficiency which was never mentioned again after the high pressure sales call. Now I have a couple panels that are have never worked and have tried reaching out to several places by email and phone with no response. We ended up having to turn out own system on after some time working with our power company. I feel like I spent way too much on this system that was supposed to have a 30 year guarantee, and it doesn't seem to have any guarantee at all.
Daren K
GBCustomer service unparalleled As with all Solar Projects, there are unexpected, delays and hiccups, especially when dealing with the government and getting permits lol. But Revolution Solar had the absolute best service team I have ever witnessed in my life. Anytime we reached out with a question. It was answered within minutes, sometimes seconds! our sales rep, Karen, Dottie Simpson, was phenomenal with holding our hand and walking us through every part of this process. I would do it all over again without a doubt.
Judy Shelton
GBOutstanding start. The August 2023 installation absolutely deserves 5 stars. Even my contractor husband was impressed. Then the ball was dropped like a hot potato! 5 months after install the local power company sent them an email detailing the paperwork they needed to hook up my unit. No response. It was good to see a January 2024 response to a review because we were having a hard time even finding the company online. So....they are still there just not answering ANY of my calls. Even my certified letter was returned. We don't want revenge, only a functioning solar system. You can keep the tax refund that the company was going to file in my name. Please, let us finish what we'all started.
Dana
GBFast and professional installation Installed panels in a timely fashion. Kept us informed from start to finish along the way how the process was coming along. Now we're just waiting on our utility company to install our backward running electric meter, with no idea how long that will take.