Outstanding start. The August 2023 installation absolutely deserves 5 stars. Even my contractor husband was impressed. Then the ball was dropped like a hot potato! 5 months after install the local power company sent them an email detailing the paperwork they needed to hook up my unit. No response. It was good to see a January 2024 response to a review because we were having a hard time even finding the company online. So....they are still there just not answering ANY of my calls. Even my certified letter was returned. We don't want revenge, only a functioning solar system. You can keep the tax refund that the company was going to file in my name. Please, let us finish what we'all started.

Customer service unparalleled As with all Solar Projects, there are unexpected, delays and hiccups, especially when dealing with the government and getting permits lol. But Revolution Solar had the absolute best service team I have ever witnessed in my life. Anytime we reached out with a question. It was answered within minutes, sometimes seconds! our sales rep, Karen, Dottie Simpson, was phenomenal with holding our hand and walking us through every part of this process. I would do it all over again without a doubt.

No support at all It seems I am fortunate to have a functioning system, but we have struggled to get there. We had our panels installed in December, we're told we would be given a new thermostat and bulbs to improve efficiency which was never mentioned again after the high pressure sales call. Now I have a couple panels that are have never worked and have tried reaching out to several places by email and phone with no response. We ended up having to turn out own system on after some time working with our power company. I feel like I spent way too much on this system that was supposed to have a 30 year guarantee, and it doesn't seem to have any guarantee at all.

Lost connection to the company Installation went well as far as I could see. After half of the year using the system I have a question but all contacts (email, phone) stopped responding. I see that they are responding here in good comments. Addition: They replied by email after this review. Well, you decide if it is a good company or not. I think it is not how you do business. But the system works. I'm not sure what to do if something happened to the system. The company claimed it is insured, but I cannot find any documents on that (need to look through emails again). So, I don't know. It looks ok, but...

Class Action Lawsuit I their anyone willing to go in on a lawsuit against the Revolution Solar. How many descruntal customers are out there. I blame the government as well. They sent out letters stating this company was not authorized to offer government grants but have done nothing to assist those that were taking advantage of. I think stricter guidelines/regulations should be in place by the government on companies who provide this type of service to consumers. I wish i could rate zero stars. This company should have their business license revoke and be fine by the government and have to pay restitution to all customers they have LIED to. I have all emails and recorded conversations between company representatives.