Poor order fulfillment and communication Ordered six products on sale. Order was processed. Four were not delivered and there was absolutely no communication from the company on this over the past month. Obviously they do not care about customer fulfillment or resetting expectations. I assume they over sold four units and unable to deliver. After a month, still don’t know.

Experience confusing and misleading for 20% off offer When Biochem website first loaded I was offered 20% off for my email. I typed in my email. Next screen was confusing. Offered 20% off plus exclusive text offers. I declined. But assumed first offer for 20% off for providing email was good. Got to checkout screen. No 20% off. Started over, gave my phone this time. Got 20% off at check. Experience was confusing and I felt misled. Doubt I will shop there again

I ordered protein powder and was not… I ordered protein powder and was not notified that it was out of stock and my order was cancelled. I had to call customer service several times to find out what happened.

Zero service after purchase After my purchase there has never been any "Thanks" or otherwise, including no tracking. I know you can do better. Your products deserve better customer service.

So when you are out of a product just… So when you are out of a product just put Sold Out under that product instead of allowing it to go to the shopping cart then when you go to view shopping cart it is empty.