Katelyn has provided above and beyond… Katelyn has provided above and beyond customer service! I have had to reschedule my shipping date not only once, but twice now due to construction timelines getting pushed back. Each time Ive requested the shipping date change, Katelyn has been prompt in response and her communication has been clear and concise. The real 10/10 moment was when she sent me a follow up email on a Friday, just to simply update me before the weekend came. I appreciate all of her help!

I just placed an order and unable to… I just placed an order and unable to get in touch with anyone regarding the status. They are quick to take the money out your account but can't call/text/email you back to provide information. I didn't even receive the damn product and already having a bad experience. This will be the last time I order from them and I'm about to reverse the charge to get my money back and go somewhere else.

Worst company to deal with Worst company to deal with. They'll cancel your orders (because discontinued products) without a call to let you know. Customer service, when you can get them had one girl that was nice. Won't work with you to discount to reorder on something they discontinued. Poor sales and service. They don't give their delivery company drivers information to call you before a delivery, my stuff was left at the end of my driveway, with no notice. You can never get through customer service. Sales is not helpful, gaggle of baboons-all of them! Buy flooring from someone else if you are smart.

Ordered one color...processed another color I ordered tiles, confirmed color, shipping information, and processed payment. Once payment processed and I received email confirmation, the color of the tiles changed. I ordered gray but now I'm getting purple. I called, text, emailed, and tried the chat option immediately. I could not reach anyone due to unusually high call volume. This company appeared to a scam. The promo codes don't work and customer service doesn't exist. Beware. I am trying to cancel the order but my order won't pull up on their web page. I got a "whoops error" when trying to access my order. I've filed a complaint with PayPal. I'm going to contact my bank as well. You've been warned.

Malia was awesome Malia is soooo awesome. She helped me with getting an additional box of flooring since we ran a little short. We had the flooring since the beginning of May, but wasn’t able to install it until a few days ago after our patio was finished. Malia never hesitated to escalate it to her supervisor to get approval for a courtesy box to be sent to us. Thank you again Malia.