"Eh" experience, do your research. UPDATE: Marquel offered a solution, only after writing a poor review of the company, to replace the defective tiles (about half the order). We expect that this will be a satisfactory outcome, but we will wait to see how the replacement product performs. This company sells products at full retail prices and then provides NO support when their product fails. We ordered 3/4 inch rubber impact tiles ($1,000) that have started to separate only 8 months into being used. One agent tells me there is a 5 year warranty... the warranty department tells me there is NO warranty... Be careful what you buy from them!!

Still waiting for a replacement Still waiting for a replacement on an order of planks that began back in October They shipped a replacement order that was ALSO damaged beyond use. Then asked for more pictures. I sent pictures 3 times. Now every other day they just send me a satisfaction survey. I still don't have the case of flooring that I paid for. Also if you call their customer service it will just put you on hold for 20 min and then hang up on you.

Buyer beware I do not recommend buying flooring from this company. They also go by w w w garageflooringinc dot com. Customer service “DoriRose Olson” was not helpful. I am trying to return my order seeing the tiles don’t stay latched. She disagreed with me and said they do latch. Very comical seeing she’s not here to view the poor quality flooring. The customer is responsible for the return shipping costs of the products. Buyer beware, they do not stand behind the 30 day money back guarantee. It’s all a scam!

After a lot of emails and calls, RubberFlooring.com for the win! We have been doing a lot of online research looking for quality turf for a putting green we want to put in our basement and when we landed on RubberFlooring.com and it could not have been a more pleasant experience. We met Jessica V. and were able to communicate with her through the entire process and she was a consultant, not just a chat resource. She pointed us in the right direction, took time answering all of her questions and we became a customer for life. Thanks Jessica.

I just placed an order and unable to… I just placed an order and unable to get in touch with anyone regarding the status. They are quick to take the money out your account but can't call/text/email you back to provide information. I didn't even receive the damn product and already having a bad experience. This will be the last time I order from them and I'm about to reverse the charge to get my money back and go somewhere else.