Shipping mistake taken care with good customer service After connecting with Marcel for return of wrong shipment of floor mats. He sent back shipping labels and set up the time for pick up quickly. He also explained the reason for the mishap which is nice to know when so many other companies don't give you the time of day. Looking forward to receiving our replacement floor mats. The shipment we had earlier were great and the product is just what we had been looking for.

"Eh" experience, do your research. UPDATE: Marquel offered a solution, only after writing a poor review of the company, to replace the defective tiles (about half the order). We expect that this will be a satisfactory outcome, but we will wait to see how the replacement product performs. This company sells products at full retail prices and then provides NO support when their product fails. We ordered 3/4 inch rubber impact tiles ($1,000) that have started to separate only 8 months into being used. One agent tells me there is a 5 year warranty... the warranty department tells me there is NO warranty... Be careful what you buy from them!!

damaged, refunded Had a damaged coin rubber floor roll on delivery. It was a bit of a battle, but I did receive a refund. I recommend to rubberflooringinc that they pad and/or wrap their heavy rolls better to avoid this problem again with others. Single layer of paper isn't adequate on something that is 7 feet long and weighs more than 420 lbs.

Ordered one color...processed another color I ordered tiles, confirmed color, shipping information, and processed payment. Once payment processed and I received email confirmation, the color of the tiles changed. I ordered gray but now I'm getting purple. I called, text, emailed, and tried the chat option immediately. I could not reach anyone due to unusually high call volume. This company appeared to a scam. The promo codes don't work and customer service doesn't exist. Beware. I am trying to cancel the order but my order won't pull up on their web page. I got a "whoops error" when trying to access my order. I've filed a complaint with PayPal. I'm going to contact my bank as well. You've been warned.

This company has become the worst to… This company has become the worst to deal with. Several years ago I used them and had no issues. I have now had 3 orders with them in the last year and each had issues. Adhesive damaged in shipment and the foil seal allowed the product to solidify. Flooring arrived 3 months late. Since I didn't know the seal in the adhesive was damaged, Rubber Flooring will not offer any support. I"m now waiting on 3rd shipment and once again they offer zero updates and change ship dates whenever they desire. Avoid this company at all costs.