Still waiting for a replacement Still waiting for a replacement on an order of planks that began back in October They shipped a replacement order that was ALSO damaged beyond use. Then asked for more pictures. I sent pictures 3 times. Now every other day they just send me a satisfaction survey. I still don't have the case of flooring that I paid for. Also if you call their customer service it will just put you on hold for 20 min and then hang up on you.

Avoid!!! I cancelled my order shortly after placing it because I found the same product significantly cheaper at Tractor Supply. The merchant forces you to cancel by phone call which is hidden away in the terms and conditions. He does not pickup the phone so it is impossible to cancel. If you let him know you would like to cancel either through the chat bot or email then he will ship your order to secure the 25 percent restocking fee. This also screws you on the shipping fee. This merchant has crafted a system to scam the customer. Do not buy from any of his businesses unless you like headaches and being robbed.

Worst company to deal with Worst company to deal with. They'll cancel your orders (because discontinued products) without a call to let you know. Customer service, when you can get them had one girl that was nice. Won't work with you to discount to reorder on something they discontinued. Poor sales and service. They don't give their delivery company drivers information to call you before a delivery, my stuff was left at the end of my driveway, with no notice. You can never get through customer service. Sales is not helpful, gaggle of baboons-all of them! Buy flooring from someone else if you are smart.

Do NOT purchase with this company Do NOT purchase with this company. I've not been able to contact them by phone,email and text. They don't give updates and at this point I'd just like a refund witch is going to probably be a headache so I'll start with my bank but I'm seriously willing to file a claim in court for my $1500. This is a fraudulent business.

Malia was awesome Malia is soooo awesome. She helped me with getting an additional box of flooring since we ran a little short. We had the flooring since the beginning of May, but wasn’t able to install it until a few days ago after our patio was finished. Malia never hesitated to escalate it to her supervisor to get approval for a courtesy box to be sent to us. Thank you again Malia.