Katelyn has provided above and beyond… Katelyn has provided above and beyond customer service! I have had to reschedule my shipping date not only once, but twice now due to construction timelines getting pushed back. Each time Ive requested the shipping date change, Katelyn has been prompt in response and her communication has been clear and concise. The real 10/10 moment was when she sent me a follow up email on a Friday, just to simply update me before the weekend came. I appreciate all of her help!

Marcel called me today 3-3-2023 Marcel called me today 3-3-2023, Friday with he and his teams recommendations to the problem I've been having with my flooring tiles buckling over and over. We've been messaging now for over a month and finally a remedy has been made and it was a pleasant exchange today working with Marcel who was very professional and listened to my concerns. I thank him. I will let you know how things go using the roll flooring. Thanks, John

After a lot of emails and calls, RubberFlooring.com for the win! We have been doing a lot of online research looking for quality turf for a putting green we want to put in our basement and when we landed on RubberFlooring.com and it could not have been a more pleasant experience. We met Jessica V. and were able to communicate with her through the entire process and she was a consultant, not just a chat resource. She pointed us in the right direction, took time answering all of her questions and we became a customer for life. Thanks Jessica.

Ordered over $1,000 worth of gym tiles… Ordered over $1,000 worth of gym tiles for my garage. Ordered them without the borders because I wasn't sure how much of my garage I was going to cover at the time. I just reached out to them to order the borders, and they stated they don't sell the borders and don't know of anyone who does. So now I have a bunch of jagged puzzle piece edges lining the entire length of my gym floor. Obviously nobody would want to knowingly order a product that looked that way. Also, there was a slight thickness deviation in some of the tiles, though thankfully I purchased extra. Avoid.

warranties not honored Installation guidelines are pretty specific for the rubber rolls. Looselay, double sided sticky tape, or spread adhesive. There is no mention in installation nor buyers guides which suggest anything different. They have served up a "clip" of what they say is part of a "manual" which says something totally different from their website guides...and they DO NOT provide the link to the full document (its just a screenshot or pic of some random document from...well, who knows where) I provided their own links to them, full documents, full context, and they still will not do the same. We are flooring installers, in the industry since 1994. We are not new to the game and in no way naive regarding the physics of rubber and the policies of suppliers. These suppliers do not back their product. Buyers BEWARE!