damaged, refunded Had a damaged coin rubber floor roll on delivery. It was a bit of a battle, but I did receive a refund. I recommend to rubberflooringinc that they pad and/or wrap their heavy rolls better to avoid this problem again with others. Single layer of paper isn't adequate on something that is 7 feet long and weighs more than 420 lbs.

Buyer beware I do not recommend buying flooring from this company. They also go by w w w garageflooringinc dot com. Customer service “DoriRose Olson” was not helpful. I am trying to return my order seeing the tiles don’t stay latched. She disagreed with me and said they do latch. Very comical seeing she’s not here to view the poor quality flooring. The customer is responsible for the return shipping costs of the products. Buyer beware, they do not stand behind the 30 day money back guarantee. It’s all a scam!

Avoid!!! I cancelled my order shortly after placing it because I found the same product significantly cheaper at Tractor Supply. The merchant forces you to cancel by phone call which is hidden away in the terms and conditions. He does not pickup the phone so it is impossible to cancel. If you let him know you would like to cancel either through the chat bot or email then he will ship your order to secure the 25 percent restocking fee. This also screws you on the shipping fee. This merchant has crafted a system to scam the customer. Do not buy from any of his businesses unless you like headaches and being robbed.

I just placed an order and unable to… I just placed an order and unable to get in touch with anyone regarding the status. They are quick to take the money out your account but can't call/text/email you back to provide information. I didn't even receive the damn product and already having a bad experience. This will be the last time I order from them and I'm about to reverse the charge to get my money back and go somewhere else.

Katelyn has provided above and beyond… Katelyn has provided above and beyond customer service! I have had to reschedule my shipping date not only once, but twice now due to construction timelines getting pushed back. Each time Ive requested the shipping date change, Katelyn has been prompt in response and her communication has been clear and concise. The real 10/10 moment was when she sent me a follow up email on a Friday, just to simply update me before the weekend came. I appreciate all of her help!