After a lot of emails and calls, RubberFlooring.com for the win! We have been doing a lot of online research looking for quality turf for a putting green we want to put in our basement and when we landed on RubberFlooring.com and it could not have been a more pleasant experience. We met Jessica V. and were able to communicate with her through the entire process and she was a consultant, not just a chat resource. She pointed us in the right direction, took time answering all of her questions and we became a customer for life. Thanks Jessica.

Marcel called me today 3-3-2023 Marcel called me today 3-3-2023, Friday with he and his teams recommendations to the problem I've been having with my flooring tiles buckling over and over. We've been messaging now for over a month and finally a remedy has been made and it was a pleasant exchange today working with Marcel who was very professional and listened to my concerns. I thank him. I will let you know how things go using the roll flooring. Thanks, John

"Eh" experience, do your research. UPDATE: Marquel offered a solution, only after writing a poor review of the company, to replace the defective tiles (about half the order). We expect that this will be a satisfactory outcome, but we will wait to see how the replacement product performs. This company sells products at full retail prices and then provides NO support when their product fails. We ordered 3/4 inch rubber impact tiles ($1,000) that have started to separate only 8 months into being used. One agent tells me there is a 5 year warranty... the warranty department tells me there is NO warranty... Be careful what you buy from them!!

Every part of my order went wrong I had a really poor experience with this company recently. Wrong item was shipped to me (11 boxes) and was quoted an incorrect delivery date on the correct ones. Because this situation had already set back the opening of my buisness, I placed my order elsewhere. They then missed the pickup date that they quoted me. The customer service agents take forever to get ahold of, so they offer text message and live chat services. Both of which I attempted to contact them through multiples times, and multiple times they failed to provide any results.

Ordered one color...processed another color I ordered tiles, confirmed color, shipping information, and processed payment. Once payment processed and I received email confirmation, the color of the tiles changed. I ordered gray but now I'm getting purple. I called, text, emailed, and tried the chat option immediately. I could not reach anyone due to unusually high call volume. This company appeared to a scam. The promo codes don't work and customer service doesn't exist. Beware. I am trying to cancel the order but my order won't pull up on their web page. I got a "whoops error" when trying to access my order. I've filed a complaint with PayPal. I'm going to contact my bank as well. You've been warned.