Do NOT purchase with this company Do NOT purchase with this company. I've not been able to contact them by phone,email and text. They don't give updates and at this point I'd just like a refund witch is going to probably be a headache so I'll start with my bank but I'm seriously willing to file a claim in court for my $1500. This is a fraudulent business.

Every part of my order went wrong I had a really poor experience with this company recently. Wrong item was shipped to me (11 boxes) and was quoted an incorrect delivery date on the correct ones. Because this situation had already set back the opening of my buisness, I placed my order elsewhere. They then missed the pickup date that they quoted me. The customer service agents take forever to get ahold of, so they offer text message and live chat services. Both of which I attempted to contact them through multiples times, and multiple times they failed to provide any results.

Still waiting for a replacement Still waiting for a replacement on an order of planks that began back in October They shipped a replacement order that was ALSO damaged beyond use. Then asked for more pictures. I sent pictures 3 times. Now every other day they just send me a satisfaction survey. I still don't have the case of flooring that I paid for. Also if you call their customer service it will just put you on hold for 20 min and then hang up on you.

This company has become the worst to… This company has become the worst to deal with. Several years ago I used them and had no issues. I have now had 3 orders with them in the last year and each had issues. Adhesive damaged in shipment and the foil seal allowed the product to solidify. Flooring arrived 3 months late. Since I didn't know the seal in the adhesive was damaged, Rubber Flooring will not offer any support. I"m now waiting on 3rd shipment and once again they offer zero updates and change ship dates whenever they desire. Avoid this company at all costs.

"Eh" experience, do your research. UPDATE: Marquel offered a solution, only after writing a poor review of the company, to replace the defective tiles (about half the order). We expect that this will be a satisfactory outcome, but we will wait to see how the replacement product performs. This company sells products at full retail prices and then provides NO support when their product fails. We ordered 3/4 inch rubber impact tiles ($1,000) that have started to separate only 8 months into being used. One agent tells me there is a 5 year warranty... the warranty department tells me there is NO warranty... Be careful what you buy from them!!