I signed up for a 1-month subscription… I signed up for a 1-month subscription but Care.com continued to charge me. Their website makes it impossible to cancel a subscription, delete my credit card or receive a refund.

Can't delete messages and super slow! I paid your subscription fee only to have an underwhelming experience. For some reason your app and webpage move slower than anything else I've browsed in recent times, so I've burned a bunch of time just waiting for messages to reload. Regarding messages, you've apparently removed my ability to delete or hide messages which are not of use to me so now my inbox is full of junk messages and I have to try to remember which ones are good matches and worth keeping. THere is no explicable reason why I should not control the right to manage my inbox. That in itself is an epic fail by Care.com and a main reason why I will be canceling my subscription. Especially when you pair a cluttered inbox which I cannot cleanup, to the slow performance of your app and webpage...it's a large waste of my time to try and use your service.

Be aware of auto-renewal Be aware of auto-renewal for premium members. This company doesn't have a large database of caregivers in my area (Toronto, Canada), their site is not that user friendly (e.g. worker area not available) and workers are questionable - one applied asking if I could do cash as he didn't have a work permit. As for billing, I cancelled on the last day of my service and discovered I had already been charged for the next month. Went in circles trying to find contact info and two emails received by mailboxes not monitored. Tip - use the Chat feature during business hours to reach someone right away.

Don't get trapped!! They will auto-renew your account even AFTER cancellation. I had a one month premium membership with care.com. Upon reviewing some provider's profiles and trying to connect with them through the system, it became very clear that many of the provider's accounts were outdated. Their posted availability was not current, a few had picked up other jobs and had not yet cancelled their accounts, many folks didn't respond to messages, and one young lady didn't even know that she had an active account and lived 2 states away! In hindsight, this should have been my warning. I cancelled the membership, got an email confirmation of the cancellation (had to ride out the full month) and was assured that I would not be charged again. WRONG!!! They continued to charge my account for months after and when I finally noticed this on my credit card statement and called them, their phone system directed me to their website for assistance. I found the chat feature again and that person/bot did nothing to resolve this issue. The excuse was that my membership was reactivated -- I assure you that I did not do this -- and per their policy, could not issue a refund. I went to BBB to file a complaint and care.com is not accredited. I would absolutely not recommend this service to anyone.

BEWARE, once you sign up, they bill you forever, impossible to cancel. Have not used the service for over 7 years. Just saw they are still billing me an annual fee. Disputed with CC, Care.com came back to prove you canceled. I never even get an email from them; they just obviously try to bill you forever. Check out their Better Business Bureau rating of 1 out of close to 1000 bad reviews. Care.com sucks, really. I used them when my kids were little, one of their providers stole our CC.