Good for clients, but not user friendly I have got a lot of clients through care.com which is wonderful.But it is not very user friendly. I have had a lot of tech issues some of which have prevented me from responding to potential clients; possibly lost clients due to that. When I go to customer service I can usually get responses through the chat but often times they tell me it needs to go to IT and I will hear from them in two weeks. Both times it took about six months to hear back. Also when I apply half of the applications I put in are of people who are not actively hiring. However there's no way to know that until I submit to the job. I'll send about thirty messages and only about five of them are actively hiring. Lastly , there's a lot of things that were not told directly that caused a lot of issues. For example you cannot send links through care.com and there's a limit to how many messages you can send in a day. Not knowing these 2 things caused a lot of strife and me having to message multiple people through their chat to figure it out.

Fraudulent Sign up Constant Emails The website does not require the users email to be verified before they begin to send messages. Someone signed up using my email and solicited jobs. Now my inbox is full of spam from potential "workers". The service never requested the person to verify email.

I signed up for a 1-month subscription… I signed up for a 1-month subscription but Care.com continued to charge me. Their website makes it impossible to cancel a subscription, delete my credit card or receive a refund.

Be aware of auto-renewal Be aware of auto-renewal for premium members. This company doesn't have a large database of caregivers in my area (Toronto, Canada), their site is not that user friendly (e.g. worker area not available) and workers are questionable - one applied asking if I could do cash as he didn't have a work permit. As for billing, I cancelled on the last day of my service and discovered I had already been charged for the next month. Went in circles trying to find contact info and two emails received by mailboxes not monitored. Tip - use the Chat feature during business hours to reach someone right away.

Beware of automatic charges on your credit card! The care providers I found on the site were good but beware that care.com automatically sets up autopay and they do not notify you when they are charging your credit card! It's just a way to scam you out of money!