Terrible experience Terrible experience. Initial sign up page states that the subscription is monthly but you can pay for the year up front and that you can cancel the subscription at any time but will not refund you if you do. Extremely misleading business practices.

Lauren is very sweet and did a great… Lauren is very sweet and did a great job taking care of our 2 year old daughter. We were staying in Santa Barbara for a few nights for my husbands work event and we were able to connect with her a few days before hand. She was very responsive and well spoken. Our 2 year old can be quite a handful and has pretty bad seperation anxiety, so she did a great job keeping her distracted and entertaining her.

Be aware of auto-renewal Be aware of auto-renewal for premium members. This company doesn't have a large database of caregivers in my area (Toronto, Canada), their site is not that user friendly (e.g. worker area not available) and workers are questionable - one applied asking if I could do cash as he didn't have a work permit. As for billing, I cancelled on the last day of my service and discovered I had already been charged for the next month. Went in circles trying to find contact info and two emails received by mailboxes not monitored. Tip - use the Chat feature during business hours to reach someone right away.

Jobs requested, Pending account, Can't message families The company needs to seriously fix the issue with pending accounts. The site say is should take 24hrs, which is misleading. The moment I have virtual chat and explain my pending issue, it should be fixed and unlocked so I can communicate with families! everyone keeps saying 72hrs here, 72hrs there. I spoke to about 3 different agents and they all give the same story(72hrs). I've had this account for weeks!

Don't get trapped!! They will auto-renew your account even AFTER cancellation. I had a one month premium membership with care.com. Upon reviewing some provider's profiles and trying to connect with them through the system, it became very clear that many of the provider's accounts were outdated. Their posted availability was not current, a few had picked up other jobs and had not yet cancelled their accounts, many folks didn't respond to messages, and one young lady didn't even know that she had an active account and lived 2 states away! In hindsight, this should have been my warning. I cancelled the membership, got an email confirmation of the cancellation (had to ride out the full month) and was assured that I would not be charged again. WRONG!!! They continued to charge my account for months after and when I finally noticed this on my credit card statement and called them, their phone system directed me to their website for assistance. I found the chat feature again and that person/bot did nothing to resolve this issue. The excuse was that my membership was reactivated -- I assure you that I did not do this -- and per their policy, could not issue a refund. I went to BBB to file a complaint and care.com is not accredited. I would absolutely not recommend this service to anyone.