Don't get trapped!! They will auto-renew your account even AFTER cancellation. I had a one month premium membership with care.com. Upon reviewing some provider's profiles and trying to connect with them through the system, it became very clear that many of the provider's accounts were outdated. Their posted availability was not current, a few had picked up other jobs and had not yet cancelled their accounts, many folks didn't respond to messages, and one young lady didn't even know that she had an active account and lived 2 states away! In hindsight, this should have been my warning. I cancelled the membership, got an email confirmation of the cancellation (had to ride out the full month) and was assured that I would not be charged again. WRONG!!! They continued to charge my account for months after and when I finally noticed this on my credit card statement and called them, their phone system directed me to their website for assistance. I found the chat feature again and that person/bot did nothing to resolve this issue. The excuse was that my membership was reactivated -- I assure you that I did not do this -- and per their policy, could not issue a refund. I went to BBB to file a complaint and care.com is not accredited. I would absolutely not recommend this service to anyone.

not great for last minute or not full-time care I specifically needed temporary care for only six weeks but full-time during those six weeks. Nothing on the website allowed me the ability to do that. Even when I needed last minute one daycare, I was given a list of applicants that were available and there wasn’t even any expectation that they were going to respond to me, so I didn’t actually have enough time to book someone last minute like the website advertised.

Beware of automatic charges on your credit card! The care providers I found on the site were good but beware that care.com automatically sets up autopay and they do not notify you when they are charging your credit card! It's just a way to scam you out of money!

Good/Bad The end result was good. I found two caregivers who will meet my needs. The downside is that I found your website difficult to navigate. I am not that internet savvy and would have like to talk to a person to help me through the process. There was no phone number or address to contact. I am still not sure what "subscription" means or what I have gotten my self into by signing up for three months. What happens next?

Terrible experience Terrible experience. Initial sign up page states that the subscription is monthly but you can pay for the year up front and that you can cancel the subscription at any time but will not refund you if you do. Extremely misleading business practices.