The order was delivered on time and in… The order was delivered on time and in perfect shape because of the way it was wrapped and prepared. The only strange thing about the delivery was the fact that two identical shipments showed up on the truck.somebody in your shipping dept mistakenly wrapped and shipped two orders rather than one.

Second Senville unit I ordered 24k btu Aura unit. Delivery was fast and un damaged fed ex driver put the delivery in my garage. I have the unit installed but not yet commissioned. This is my second Senville unit. Totally happy with the first unit. I am a retired Commercial HVAC tech so I do my own installs.

After going through two representatives… After going through two representatives who were not that interested in the questions I had I did find Mathew at ex 1161. He was fabulous. The biggest issue I had was delivery. The FedX driver had no knowledge of the weight of the compressor and had no dolly or other device to help me get it where it needed to go. We picked it up and battled it to the downstairs deck. Not good. Some delivery method needs to be figured out to where this is not an issue.

They provide good value and customer info. They provide good value and inform you of the delivery date along with the delivery company information. It arrives at a good time in my area without Damage to cartons or product. The driver unloaded and placed the units that were palletized where we asked him to in driveway.

Senville has amazing customer service Senville has amazing customer service! They were able to identify the error code the indoor unit had and send out a part to fix it within less than a full week. I would recommend family and friends to purchase a Senville Mini split over other competitors, mainly due to how easily it is to get parts and repair their units.