What made me purchase OMTech's… What made me purchase OMTech's MF1220-50-50W CO2 LASER ENGRAVER CUTTING MACHINE is the abundance of users on YouTube, actual users who demo products. I believe anything I need to learn or do has a person who has already done it and explains on YouTube or Forums. Plus they point out the features of product applied to their demo.

POOR CUSTOMER SERVICE. HIGHLY NOT RECOMMENDED OMtechlaser just left me hanging. I'm grappling with a major issue with my K40, and they haven't even bothered to email me back. I'm completely let down by your lack of responsiveness. You mentioned you'd give me a call, but I've been waiting for days with no word. This is incredibly frustrating, and my business is taking a hit because of your lack of support.

Not impressed Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.

I looked at a lot of lasers sure am… I looked at a lot of lasers sure am satisfied with my mf 1224 ,use it in my leather shop had a few issues but teck support was great could not ask for anything good co. To do business with would recommend them .

Love my machine 80w CO2 laser MF2028-80 Love my machine 80w CO2 laser MF2028-80 All works perfect, the only thing was that it was leaking water from one of the hoses inside the machine. My daughter notice it and i was able to fix it my self. Other than that great machine and quality.