Not impressed Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.

Great deal for the price "I purchased directly from Omtech due to there was a July 4th sale. I'd recommend this for anyone who's comfortable getting his hands dirty. Worked great out of the box. Only issue was a broken lock on a passthru panel, but the replacement arrived in days. I didn't even have my ventilation system finished before it arrived. Overall, if you've tried an LED laser before, this is like driving a Porsche when your only frame of reference is a go-kart. Way faster, better, and amazing. Just be prepared to maintain it properly or I'll die on you."

Omtech was able to help me with the… Omtech was able to help me with the introduction of their motherboard to my K40 Co2 laser from China. I found the process of cutting the wires on my ribbon cable was a bit beyond my skill set. So I returned their motherboard for a refund.

Super fast shipping on my AF2440 100W I ordered a AF2440 100w and it shipped the next day. It arrived quickly and was crated very well. The delivery driver was kind enough to help me put it in the shop. It was easy to setup with t h e help of videos from the Facebook Omtech group. My only minor complaint is the door is bent out about 1/2 an inch on one side. If I bend it back it might Crack the powdercoating. I didn't bother reporting it as I was expecting there would be some fit/finish possible issues for the price. I am really enjoying the laser and the things I can now create.

Love my machine 80w CO2 laser MF2028-80 Love my machine 80w CO2 laser MF2028-80 All works perfect, the only thing was that it was leaking water from one of the hoses inside the machine. My daughter notice it and i was able to fix it my self. Other than that great machine and quality.