POOR CUSTOMER SERVICE. HIGHLY NOT RECOMMENDED OMtechlaser just left me hanging. I'm grappling with a major issue with my K40, and they haven't even bothered to email me back. I'm completely let down by your lack of responsiveness. You mentioned you'd give me a call, but I've been waiting for days with no word. This is incredibly frustrating, and my business is taking a hit because of your lack of support.

Not impressed Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.

Ordered the OMTech 80w 20x28 laser Ordered the OMTech 80w 20x28 laser, shipping was extremely fast. Had laser up and running within a week , needed a dedicated breaker line from an electrician but so far everything has been smooth and laser works great

Set up a sales call and spoke with… Set up a sales call and spoke with Matthew. Worked out all the prices and sent Tax exempt number in waited a week with no Quote. Called left message for Matthew no response. After multiple emails and a second call Matthew called back say my quote slipped through the cracks. Was told i would have quote in 24 hours. 3 Days later finally got quote and it was completly wrong. Called back again asked for supervisor was told i would get call back that day. 2 days later still waiting for call. I would advise looking for another brand like i am.

I’m really struggling to get this thing… I’m really struggling to get this thing running and to print. Just wish there were more and better instructions.