Customer Service was super easy to work with! I have a very odd shaped pool so the cleaner was having difficulty cleaning the entire thing. What it was able to do it did fairly well but I did have to help it off my main drains several times. I emailed customer service and they were super easy to deal with. They responded by the next day, sent me a return label and then credited me my purchase price within two days of me dropping it off at my FexEx carrier. Thank you for being so understanding and easy to work with!

Great end of season deal for us! I know Aiper will probably have a new model for the next swim season, but getting such a great discount on the top of line robotic pool cleaner was amazing. The one we bought 2years ago still works perfectly, and saves us a lot of time! Can't wait to try the new one! Communication and shipping were top notch.

Pool vacuum Easy to put together and simple to operated but it doesn’t pick up the big leaf at the bottom of the pool. After using it for more than a month the pool looking much better this robot is brushing the wall very good I liked it a lot It doing a good job to keep the pool very clean.

Trick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version

I paid for the goods in Spain I paid for the goods in Spain. The payment was immediately deducted from my account. An order number has been generated. Today, after 4 days, there is still no shipping number in the system. Communication is very slow and always the same answer. "We will send soon" . In several emails, I asked from which warehouse (from which country) the shipment to Spain would go. They avoid answering. Very bad service!!!