The filter door doesnt shut very easy… The filter door doesnt shut very easy and it could do a better job of cleaning the dust from the floor and the stairs it doesnt touch at all

I encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks

Trick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version

cute robot the product so far does what it's supposed to do. I have questions I hope you can respond to. We have a kidney shaped pool and going up the sides is curved. Will I be alright using side cleaning even though it is not a rectangular pool . There are also granular step and seats inside the kidney shaped pool. Would I be safer just using cleaning floor option. It goes about a foot up the curved side and comes back on floor only cleaning. Should I try side cleaning also? is there any danger to the Aiper vacuum?

Seagull Pro Fast Charge battery died after 2 months I purchased the Seagull Pro Fast Charge and started usingin Jan 2024. It worked quite well for 2 months then the battery died. It would not charge or run. Company was helpful at first but admitted fault with the fastcharge product. They initially offered a cheaper product as an alternative as the product I purchased was discontinued. Then they would only offer partial refund after I returned the device but would not even state how much that refund was. What a joke. I requested the new model that is actually selling for less than what I paid but they refused.