Dave
ESTrick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version
Jerry Lyman
GBIt has now been 3 weeks since I placed… It has now been 3 weeks since I placed an order for the Aiper Scuba S1 pro Cordless Robotic Pool cleaner, and I have not received any indication as to when my order will ship. Of course I ordered the pool cleaner as I am in need of one to clean my pool. If this order is not going to ship in the very near future I will need to do some research for an alternative solution.
HB
GBOrdering was simple Ordering was simple - first impression is the machine works pretty good although it would not climb the walls in my pool.
Dan Lee
GBI encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks
M.D.
CAGreat Communication Aiper communicated well through unexpected delays. The warehouse for Canadian orders was short on stock after selling out before xmas. They were able to give me an honest answer and an accurate timeline for when the product would be available to ship. From what I can tell, they have great product support.