Very responsive and understanding The pool cleaner came without its filter but Crystal from support was brilliant and got this arranged as soon as possible over the busy new year period. I have used the product 3 times and for the discounted price-point I am happy with its performance. Crystal went above and beyond - thanks!

Ordering was simple Ordering was simple - first impression is the machine works pretty good although it would not climb the walls in my pool.

Great Communication Aiper communicated well through unexpected delays. The warehouse for Canadian orders was short on stock after selling out before xmas. They were able to give me an honest answer and an accurate timeline for when the product would be available to ship. From what I can tell, they have great product support.

Great end of season deal for us! I know Aiper will probably have a new model for the next swim season, but getting such a great discount on the top of line robotic pool cleaner was amazing. The one we bought 2years ago still works perfectly, and saves us a lot of time! Can't wait to try the new one! Communication and shipping were top notch.

cute robot the product so far does what it's supposed to do. I have questions I hope you can respond to. We have a kidney shaped pool and going up the sides is curved. Will I be alright using side cleaning even though it is not a rectangular pool . There are also granular step and seats inside the kidney shaped pool. Would I be safer just using cleaning floor option. It goes about a foot up the curved side and comes back on floor only cleaning. Should I try side cleaning also? is there any danger to the Aiper vacuum?