Customer Service was super easy to work with! I have a very odd shaped pool so the cleaner was having difficulty cleaning the entire thing. What it was able to do it did fairly well but I did have to help it off my main drains several times. I emailed customer service and they were super easy to deal with. They responded by the next day, sent me a return label and then credited me my purchase price within two days of me dropping it off at my FexEx carrier. Thank you for being so understanding and easy to work with!

Excellent Customer Service Unfortunately I had to return the model I purchased because it only worked with flat bottom pools and mine has a slope. Customer service made the return so easy, quick and no headaches. The refund was within 3 days. Alot of companies out there could learn from them on how customer service should be like.

Great Communication Aiper communicated well through unexpected delays. The warehouse for Canadian orders was short on stock after selling out before xmas. They were able to give me an honest answer and an accurate timeline for when the product would be available to ship. From what I can tell, they have great product support.

Very responsive and understanding The pool cleaner came without its filter but Crystal from support was brilliant and got this arranged as soon as possible over the busy new year period. I have used the product 3 times and for the discounted price-point I am happy with its performance. Crystal went above and beyond - thanks!

cute robot the product so far does what it's supposed to do. I have questions I hope you can respond to. We have a kidney shaped pool and going up the sides is curved. Will I be alright using side cleaning even though it is not a rectangular pool . There are also granular step and seats inside the kidney shaped pool. Would I be safer just using cleaning floor option. It goes about a foot up the curved side and comes back on floor only cleaning. Should I try side cleaning also? is there any danger to the Aiper vacuum?