Trick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version

I encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks

Great end of season deal for us! I know Aiper will probably have a new model for the next swim season, but getting such a great discount on the top of line robotic pool cleaner was amazing. The one we bought 2years ago still works perfectly, and saves us a lot of time! Can't wait to try the new one! Communication and shipping were top notch.

Very responsive and understanding The pool cleaner came without its filter but Crystal from support was brilliant and got this arranged as soon as possible over the busy new year period. I have used the product 3 times and for the discounted price-point I am happy with its performance. Crystal went above and beyond - thanks!

Customer Service was super easy to work with! I have a very odd shaped pool so the cleaner was having difficulty cleaning the entire thing. What it was able to do it did fairly well but I did have to help it off my main drains several times. I emailed customer service and they were super easy to deal with. They responded by the next day, sent me a return label and then credited me my purchase price within two days of me dropping it off at my FexEx carrier. Thank you for being so understanding and easy to work with!