Jim Caldwell
GBGreat end of season deal for us! I know Aiper will probably have a new model for the next swim season, but getting such a great discount on the top of line robotic pool cleaner was amazing. The one we bought 2years ago still works perfectly, and saves us a lot of time! Can't wait to try the new one! Communication and shipping were top notch.
Brian F
GBThe filter door doesnt shut very easy… The filter door doesnt shut very easy and it could do a better job of cleaning the dust from the floor and the stairs it doesnt touch at all
Dave
ESTrick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version
Dan Lee
GBI encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks
Rob Maple
ESI paid for the goods in Spain I paid for the goods in Spain. The payment was immediately deducted from my account. An order number has been generated. Today, after 4 days, there is still no shipping number in the system. Communication is very slow and always the same answer. "We will send soon" . In several emails, I asked from which warehouse (from which country) the shipment to Spain would go. They avoid answering. Very bad service!!!