I paid for the goods in Spain I paid for the goods in Spain. The payment was immediately deducted from my account. An order number has been generated. Today, after 4 days, there is still no shipping number in the system. Communication is very slow and always the same answer. "We will send soon" . In several emails, I asked from which warehouse (from which country) the shipment to Spain would go. They avoid answering. Very bad service!!!

Great end of season deal for us! I know Aiper will probably have a new model for the next swim season, but getting such a great discount on the top of line robotic pool cleaner was amazing. The one we bought 2years ago still works perfectly, and saves us a lot of time! Can't wait to try the new one! Communication and shipping were top notch.

I encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks

It has now been 3 weeks since I placed… It has now been 3 weeks since I placed an order for the Aiper Scuba S1 pro Cordless Robotic Pool cleaner, and I have not received any indication as to when my order will ship. Of course I ordered the pool cleaner as I am in need of one to clean my pool. If this order is not going to ship in the very near future I will need to do some research for an alternative solution.

Great Communication Aiper communicated well through unexpected delays. The warehouse for Canadian orders was short on stock after selling out before xmas. They were able to give me an honest answer and an accurate timeline for when the product would be available to ship. From what I can tell, they have great product support.