Product Received in a timely fashion… Product Received in a timely fashion with superior packaging and start up instructions. Have only used the Scuba S1 a few times, but so far so good. It navigates the design of our pool really well.

I encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks

Seagull Pro Fast Charge battery died after 2 months I purchased the Seagull Pro Fast Charge and started usingin Jan 2024. It worked quite well for 2 months then the battery died. It would not charge or run. Company was helpful at first but admitted fault with the fastcharge product. They initially offered a cheaper product as an alternative as the product I purchased was discontinued. Then they would only offer partial refund after I returned the device but would not even state how much that refund was. What a joke. I requested the new model that is actually selling for less than what I paid but they refused.

I paid for the goods in Spain I paid for the goods in Spain. The payment was immediately deducted from my account. An order number has been generated. Today, after 4 days, there is still no shipping number in the system. Communication is very slow and always the same answer. "We will send soon" . In several emails, I asked from which warehouse (from which country) the shipment to Spain would go. They avoid answering. Very bad service!!!

Trick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version