Good communication during order Good communication during order Plus quick shipment to me Very pleased

Very responsive and understanding The pool cleaner came without its filter but Crystal from support was brilliant and got this arranged as soon as possible over the busy new year period. I have used the product 3 times and for the discounted price-point I am happy with its performance. Crystal went above and beyond - thanks!

Trick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version

I encountered a problem with the wheels not working well.… I encountered a problem with the original pool cleaner and called customer service. They led me through some potential problem solving steps which located the problem which wasn't an easy fix so they sent a new replacement . New one works great on the first day of use. Thanks

The filter door doesnt shut very easy… The filter door doesnt shut very easy and it could do a better job of cleaning the dust from the floor and the stairs it doesnt touch at all