Aiper Official

Suite 350, 2700 Cumberland Parkway, 30339, Atlanta, United States
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3.80
Based on 20 Reviews

5

60.00%

4

5.00%

3

10.00%

2

5.00%

1

20.00%
About Aiper Official

The inspiration behind Aiper comes from a story of a father's love for his son. In the summer of 2017, we received a letter from an old customer and friend named Jason. His son tripped on the long wire of a corded pool cleaner that he was using, fell, and struck his head He comforted his little boy and promised he'd never get hurt again. A personal touch and innovation, this is how we at Aiper develop our products. Aiper's cordless robotic pool cleaner was born at that moment. The cordless feature making pool cleaning simpler, and safer. Compact, lightweight, and safe battery operated, Aiper create the best gift for people to enjoy their pools daily.

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Debra
GB

Customer Service was super easy to work with! I have a very odd shaped pool so the cleaner was having difficulty cleaning the entire thing. What it was able to do it did fairly well but I did have to help it off my main drains several times. I emailed customer service and they were super easy to deal with. They responded by the next day, sent me a return label and then credited me my purchase price within two days of me dropping it off at my FexEx carrier. Thank you for being so understanding and easy to work with!

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Ronald Claude
GB

Excellent Customer Service Unfortunately I had to return the model I purchased because it only worked with flat bottom pools and mine has a slope. Customer service made the return so easy, quick and no headaches. The refund was within 3 days. Alot of companies out there could learn from them on how customer service should be like.

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Dave
ES

Trick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version

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M.D.
CA

Great Communication Aiper communicated well through unexpected delays. The warehouse for Canadian orders was short on stock after selling out before xmas. They were able to give me an honest answer and an accurate timeline for when the product would be available to ship. From what I can tell, they have great product support.

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Mark Wells
GB

cute robot the product so far does what it's supposed to do. I have questions I hope you can respond to. We have a kidney shaped pool and going up the sides is curved. Will I be alright using side cleaning even though it is not a rectangular pool . There are also granular step and seats inside the kidney shaped pool. Would I be safer just using cleaning floor option. It goes about a foot up the curved side and comes back on floor only cleaning. Should I try side cleaning also? is there any danger to the Aiper vacuum?

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