Rob Maple
ESI paid for the goods in Spain I paid for the goods in Spain. The payment was immediately deducted from my account. An order number has been generated. Today, after 4 days, there is still no shipping number in the system. Communication is very slow and always the same answer. "We will send soon" . In several emails, I asked from which warehouse (from which country) the shipment to Spain would go. They avoid answering. Very bad service!!!
Dave
ESTrick or treat I ordered the Aiper Seagull PRO in Dec 2023. After multiple attempts to understand what happened to my order, I finally received the robot almost 4 weeks later. The box arrived in Spain without damage. I tested the robot. It was definitely not performing as expected. I contacted support and advised to send the robot back for a refund or exchange. I had high hopes for this machine so went ahead for an exchange. The second box arrived faster this time. However, Aiper sent me the Seagull PRO LITE instead of the Seagull PRO - Like I wouldn´t notice I was sent the cheaper version. I raised the concern. Aiper support tried to justify that this was a better version, expect that it is not and is also cheaper than what I paid. I don´t appreciate being tricked. Result = Returned goods and 1 star review for trying to load on me a cheaper version
Ronald Claude
GBExcellent Customer Service Unfortunately I had to return the model I purchased because it only worked with flat bottom pools and mine has a slope. Customer service made the return so easy, quick and no headaches. The refund was within 3 days. Alot of companies out there could learn from them on how customer service should be like.
Brian F
GBThe filter door doesnt shut very easy… The filter door doesnt shut very easy and it could do a better job of cleaning the dust from the floor and the stairs it doesnt touch at all
Jackie Montecalvo
CAPool vacuum Easy to put together and simple to operated but it doesn’t pick up the big leaf at the bottom of the pool. After using it for more than a month the pool looking much better this robot is brushing the wall very good I liked it a lot It doing a good job to keep the pool very clean.