Congratulations I want to congratulate Retractableawnings.com on it’s excellent customer service something that nowadays does not seem to exist. From the start in 2010 when we bought and installed your Palermo Plus retractable awning until now any communication with the owners and employees has been first class! The retractable awning quality is superb. The replacement of our faulty anemometer wind sensor for the retractable awning was handled swiftly and with a big smile from Rocky. Thanks again Morris and keep up the good work!

Fantastic Awnings We were looking for a reputable company to erect a large awning across the bi-fold doors on out house. Met with Nigel at the company offices in Swindon. Saw the wide range of material for the awning and made arrangements for him to call and measure for the awning. We were given an estimated lead time and it was exactly on time. It took the two fitters about 3 hours to fit the 5.8 metre awning and it is brilliant. It keeps the sun out on very hot days keeping the house much cooler. Thank you Nigel and the team.

Incredibly Unprofessional Tried to order an awning, website was broken and when I clicked on "Complete Order" it wouldn't process with the credit card option selected - the page errored out. I tried selecting ACH and it put my order through (with no confirmation page) and I got an email saying they'd send me the ACH info? I emailed back and explained the problem, "some jerk" gave me a number to call for "some other jerk"(names changed to protect the business, because that's what trustpilot cares about.) that no one answered despite multiple calls. I let them know I'd ordered from somewhere else and this wasn't a great way to treat customers, and the owner replied, "Your error! You chose to make payment via ACH. You should have chosen credit card to begin with. Also, not my problem that you have no patience. Don’t have time for individuals that make poor decisions and that are inpatient. Most likely you would have been a problem upon installation so better we don’t have your order. Your email is blocked forever. Nothing will be received if you send it." Screenshot included. Completely unprofessional, do not recommend. RetractableAwnings.com also filed a formal protest to Trustpilot stating my review was fake. If this review is still up, Trustpilot found my evidence to be convincing, so take what you will from the company's reply. The fact that this 'gentleman' thinks it is appropriate to publish my personal contact info says more about him than me, I think. Apparently Trustpilot allows businesses to blackmail negative reviewers by posting their personal information, but turnabout is not fair play.

Great retractable awnings, retractable pergolas and service My husband and I have been a long-time client (22 years) of RetractableAwnings.com having purchased and installed retractable awnings on 2 homes we owned and now having installed a retractable pergola on our new home on Miami Beach. We could not be more pleased with our most recent and prior purchases. The fabric pergola is super functional and waterproof in that it keeps out 100% the rain – even heavy South Florida rain. The fabric chosen is a vibrant South Florida color and matches our house perfectly. I can’t tell you how impressed we have been over the years with the sales help from Eric and the installation from Rocky and his crew as well as the after sales service when needed. My husband and I will continue to recommend RetractableAwnings.com to family, friends, co-workers and neighbors for extremely high-quality European products, outstanding service allowing our family to have a tranquil outdoor living area protected from the elements especially the sun’s harmful UV rays.

Outstanding quality and service After thoroughly researching retractable awnings online we found Retractableawnings.com. Dealing with the owner Eric was a pleasure. He explained everything and answered all our questions in detail. Eric even provided us with two 3D renderings – one showing a striped fabric and one showing a solid fabric. We chose a striped fabric that truly adds some “pizzaz” to our house. Our awning has been up for 9 years now and three neighbors purchased the same model. The Venezia full cassette model is high grade, functions beautifully and comes with a 25-year warranty. I am proud to go on record by stating that both the company Retractableawnings.com and its product and service are outstanding.