Congratulations I want to congratulate Retractableawnings.com on it’s excellent customer service something that nowadays does not seem to exist. From the start in 2010 when we bought and installed your Palermo Plus retractable awning until now any communication with the owners and employees has been first class! The retractable awning quality is superb. The replacement of our faulty anemometer wind sensor for the retractable awning was handled swiftly and with a big smile from Rocky. Thanks again Morris and keep up the good work!

Buyer beware Buyer beware! zero stars... I waited a long time for an awning due to the expense. I researched all of them and decided on Retractableawnings.com. Eric was super helpful with all of my questions...until the purchase was made. It seemed like a sound purchase but it has been a struggle from the start. First, I was led to believe that their sale was, in fact, a sale. However, it's an ongoing promotion and should just be noted as part of their price. Next, like another reviewer, I had difficulty getting my order to process correctly (it was making me add a component I didn't need and wouldn't accept the credit card payment). Eric suggested ACH, so I opted to pay with a check with the bonus of avoiding the $300 convenience fee. Unfortunately, now I can't file a claim with a credit card company. I ordered my awning on Feb 20, 2023. Because of all of the back and forth about the payment, the check left my bank on 3/17 and was received on 3/22/23. I was told it would take 3 weeks to receive the awning. It arrived May 2nd (6 weeks later). When we opened the packaging, we noticed the connection is not as ordered - it's a pigtail (for hardwire) versus plug-in. I also ordered a 50-foot extension cord that I did not receive. As directed by Eric (who said not to contact him after the sale), I contacted Rocky and was sent a hand-drawn diagram of how I can go to Home Depot and make my own connection. He said he would send the extension cord. This awning was almost $10,000 and I shouldn't have to make any adaptations to make it what I ordered and paid for. I reached out to Eric via email and voice mail several times as well as Rocky and Ivor. I had no response until I filed with the BBB! I had a 36 foot awning on my deck that was not installed because I didn't receive the correct parts. I had contractors here to install it but I had to pay them to come back again. This is unacceptable. I wanted to include my email address in this review so anyone can contact me directly regarding the lack of professionalism from this company, but isn't allowed. Because of my BBB review, I have received 2 "threatening" emails from Eric warning me to remove my negative reviews. He will not honor any part of the warranty (frame, motor, material, thread) or send the extension cord I paid for until my review is deleted. This not a reputable company.

Great retractable awnings, retractable pergolas and service My husband and I have been a long-time client (22 years) of RetractableAwnings.com having purchased and installed retractable awnings on 2 homes we owned and now having installed a retractable pergola on our new home on Miami Beach. We could not be more pleased with our most recent and prior purchases. The fabric pergola is super functional and waterproof in that it keeps out 100% the rain – even heavy South Florida rain. The fabric chosen is a vibrant South Florida color and matches our house perfectly. I can’t tell you how impressed we have been over the years with the sales help from Eric and the installation from Rocky and his crew as well as the after sales service when needed. My husband and I will continue to recommend RetractableAwnings.com to family, friends, co-workers and neighbors for extremely high-quality European products, outstanding service allowing our family to have a tranquil outdoor living area protected from the elements especially the sun’s harmful UV rays.

Outstanding quality and service After thoroughly researching retractable awnings online we found Retractableawnings.com. Dealing with the owner Eric was a pleasure. He explained everything and answered all our questions in detail. Eric even provided us with two 3D renderings – one showing a striped fabric and one showing a solid fabric. We chose a striped fabric that truly adds some “pizzaz” to our house. Our awning has been up for 9 years now and three neighbors purchased the same model. The Venezia full cassette model is high grade, functions beautifully and comes with a 25-year warranty. I am proud to go on record by stating that both the company Retractableawnings.com and its product and service are outstanding.

Fantastic Awnings We were looking for a reputable company to erect a large awning across the bi-fold doors on out house. Met with Nigel at the company offices in Swindon. Saw the wide range of material for the awning and made arrangements for him to call and measure for the awning. We were given an estimated lead time and it was exactly on time. It took the two fitters about 3 hours to fit the 5.8 metre awning and it is brilliant. It keeps the sun out on very hot days keeping the house much cooler. Thank you Nigel and the team.