purchased "herman miller"… purchased "herman miller" lamps...complete garbage, the customer service is garbage

let me say customer service was beyond… let me say customer service was beyond exceptional- as soon as i made my purchase i contacted via email if i need any help and provided a tracking number, item was shipped quickly & was was exactly as described thank you

Never received, horrible customer service Placed order and tracking was not available until after I reached out to them asking to see what the delay was. I did expect a 30 day ship time however it wasn't "shipped" until 45+ days after and to be told it was delivered however my doorman building has never received. I reached out to the company and they said its marked as "signed for" but that's not true. The package update said "left at front door". Again, no trace of the package and their customer service team said there's nothing they can do, won't ship a new fixture or issue any sort of refund.

the product is very accurate the product is very accurate. when the lamp is on it looks beautiful!!!!!! very satisfied!!!!

Too many fake reviews, shady Update: Coming in to my update my review in response to Decormote's response - yes, it's true I didn't buy anything from them. I was thinking about it and doing research until I saw all these real sus reviews. If I'm wrong, then I'm sorry but...I find it hard to believe that a company based in the US would have so many reviews written by people who clearly don't speak English. Even the company's response to my review is written in poor English. And no, I'm not a 'peer' (I assume they meant a competitor) out to frame them. I'm just a consumer trying to call out suspicious reviews. If they sell great products, great! But as a consumer who relies on online reviews, I find it extremely poor practice (to put it nicely) when companies use fake reviews to inflate their ratings. just coming in to try to balance out all the inflated ratings from obviously fake ratings (all done on the same day, say similar things in poorly written English). I came here after seeing they rip off designs of much more expensive lamps. The website is full of nonsense too. I suspect this company is based in China or somewhere else abroad (don’t be fooled by its Houston location as indicated on instagram)