This company was very helpful This company was very helpful. I registered for a callback online scheduled the appointment they called right whenever I wanted them to. They answered all my questions. They even save me money by suggesting another product that I didn’t even think about once I got my material which came very quickly, and just as I ordered, I was able to, go onto YouTube and watch the videos on how to assemble the product and I had it in my hands and they were back to work. I would highly recommend this company to everybody.

Perfect As always my shipment from E-Rigging arrived with everything intact, as described and properly packed. These guys are a treasured source of information and a pleasure to do business with. Check ‘em out.👍

Poor communication Sent in an order for 31 pieces, order was changed to 10 with a invoice change notice. No explanation was given. Not sure if the other 21 pieces were on backorder or not, I had to call to find out that the part was discontinued and that I would not be able to receive any more. A suggested replacement was not given. Very poor communication.

The website only allows and order of 10… The website only allows and order of 10 pieces. I needed 2 different items of 12 pieces. Very frustrating…when I called customer service I waited over 30 minutes for a reply….though she was nice it was obvious she was in a hurry to be done with my order so she could move onto another. She did apologize for the wait and stated customer service is understaffed. The parts I needed were replacements and it would have taken 3 separate online orders with the associated shipping to accomplish. I’m very disappointed as your product is exceptional……

Was a perfect experience- soup to nuts Everything about the research and purchase was exceptional. The detailed level of product descriptions, the helpful videos, and delivery process was the best I’ve ever seen. Super class act.