Customer service was amazing at helping… Customer service was amazing at helping me troubleshoot a rotten egg smell coming from the machine. It needed a good vinegar cleaning and works great now. He even sent me replacement filters because I had thrown several out believing it was faulty filters. Love ❤️ this product and the company too.

The water tastes great, some improvements needed… The water tastes great especially for living in Florida. There are a couple things I don’t love about this machine that the company could improve on. There should be a status light after the two steps. After magnetizing it should stay on letting you know the machine has not completed the full cycle. Right now the machine shuts off and you get busy and forget about it then a family member comes along and thinks the water is ready when it has not been hydronnated. When the day gets busy it’s very easy to forget what you have clicked or haven’t clicked on the machine since cycles can take anywhere from 8-13 minutes.

Customer service was personal personable and believable Your customer service person answered all of my questions about the technical aspects that I didn’t understand and help me feel more confident about the benefit of your product making me less skeptical about it being a scam. I’ve been using it for almost 3 months and I like the taste of the water. The machine works well and I think I feel a little better Time will tell

Amazing Company, Amazing people, Amazing Customer Service. I ordered this product direct with the company. My son has some skin issues from an auto immune disease. Piurify answered all my questions, kept an open line of communication with me and offered me solutions and suggestions. They have been beyond amazing. They made me feel that our son’s health and our happiness with their product was of the utmost importance. If you are considering getting a hydrogen water bottle or pitcher…don’t bother with any other company. Piurify has the best customer service and stands by their products!! Thanks again Dianna and Andrew for your help!!

White particles began to appear in my… White particles began to appear in my water after four uses. I followed cleaning directions but the problem continued. Only automated responses that took days from Piurify, no help at all. So I tried their discount on filters that came with my water pitcher and they were not valid. Thanks to Amazon i was able to return the product. I really wish it worked. I’m now looking into other company’s for this product.