White particles began to appear in my… White particles began to appear in my water after four uses. I followed cleaning directions but the problem continued. Only automated responses that took days from Piurify, no help at all. So I tried their discount on filters that came with my water pitcher and they were not valid. Thanks to Amazon i was able to return the product. I really wish it worked. I’m now looking into other company’s for this product.

Echo Hydrogen Bottle From personally testing the water, the hydrogen level is not as high as indicated. The bottle must be recharged frequently. I inquired if it is dupont membrane and could not get an answer. I feel the product is over priced for what it delivers.

Customer service was amazing at helping… Customer service was amazing at helping me troubleshoot a rotten egg smell coming from the machine. It needed a good vinegar cleaning and works great now. He even sent me replacement filters because I had thrown several out believing it was faulty filters. Love ❤️ this product and the company too.

I love the product but i have seen the… I love the product but i have seen the same exact product with under other brand names and at other prices that is a little dissapointing as it feels a little like the value is being extorted. as far as the product it runs well , easy to operate, water tastes great but the product gets a weird smell between usings and i use daily . also a little more info on how long the water is strong what precautions are there because of the process. Like if it can get bacteria easier etc.... would be helpful

I paid $75 in shipping … but it hasn’t… I paid $75 in shipping … but it hasn’t arrived…,I would have given you zero if I could… please advise … I’ve lived in Hawaii for 40 years.. I’ve not ever been charged… $75 in shipping… fit that fee… it should been here overnight and you guys shipped it today… USPS… it’s coming from Kansas… I live in Hawaii… I won’t see it for weeks… what kind of customer service is this?