Customer Service at OnSite is fabulous. Customer Service at OnSite is fabulous. Mary is always there to help us out. She services our needs, often times thinks ahead and calls ahead, is always available to answer questions and gets things done.

Cleaning of the restrooms is good Cleaning of the restrooms is good. We've had repeated issues with the drivers driving on our turf in order to access the restrooms...

Not good! No show many times, don't speak English, did not clean very good. Would not load toilet paper and sanitizer blocks. Would not recommend!!!

On-Site is not very good at what they do. I've, unfortunately, been required to use On-Site for years now. While their webpage to input potential renter information for screening purposes is easy to navigate, the actual screening process is terrible. We get the criminal and credit reports instantly, which is fine, the issue is the way they do, or don't rather, the rental verifications. It's ridiculous that we pay them for information that is essentially public record here in Washington State and 80% of the time, we have to do our own rental verifications because the staff at On-Site is either exceptionally lazy, or been instructed to close screenings after one(1) attempt at contacting an applicants previous rental/landlords. I've got multiple screening reports where they close the applicant out with a denial status because they couldn't reach the landlord. The time-stamps are all within minutes of each other. For example, one recent application, the On-Site employee tried to contact a landlord, didn't get an answer and within TWO(2) minutes of their very first attempt to contact said landlord, they close the file with a denial recommendation because they "couldn't reach the landlord." Another example from this morning in-fact, On-Site called us and said they needed a better phone number for an applicant's previous rental, but we called the very same number provided to On-site and got in touch immediately with the property. We end up doing MORE work because of how ineffective On-Site is at doing rental verifications, and we pay them. Crazy.

The unit was on a construction site The unit was on a construction site, but the cleaning truck did not meet the specs sold by the company. The unit was nasty for weeks at a time with one thorough refresh in the total 6 months.