One of the 9 units I bought went bad in… One of the 9 units I bought went bad in 2 weeks . Almost impossible to replace . Terrible customer service

Still no product and Bait and Switch service I am getting a total run around from the support team. I called directly before ordering the Wi-Fi units to assure I would have my units by specified time since putting my house on the market. I was very clear that I had to have heaters in these rooms before I could do so. They assured would ship at end of Jan so I placed order solely on that info. Then when I checked in end of Jan since no status on shipping they told me I was in queue for mid / end of Feb. We are now at end of Feb and still nothing and still no firm date and no updates from eheat. ONLY when I threatened to write a review and file a complaint I got, “ I am up next in queue”. Of course still no firm ship date on that either so can’t even schedule my electrician. Basically they are floating my money and waiting to deliver the products ( if they ever do) when warmer so you can’t really test the product correctly. Not impressed with service thus far. Update - when I told support that it sounded like I needed to write a review to warn people and cancel order they just canceled the order. Poof!! No sorry we screwed up and lied, nothing. So they have floated my money for two months, and I paid for shipping for nothing. I had read that eheat’ support was bad and now I know why.

Just had a super helpful call with… Just had a super helpful call with support technician, Joe, who assisted me pleasantly. So excited to receive this product. Customer service is already on point and that’s a great way to begin.

Our child care program found itself in… Our child care program found itself in a pickle - with most of our furnaces needing critical repairs during a routine maintenance check. eHeat was an approved unit by our state child care licensing entity and state fire Marshall. I called and talked with Davon, who helped me place a very large order and rush the delivery. The units arrived on time and were installed (easily) - warming our center/classrooms within 24 hours to be able to open. The fire Marshall was also very impressed with the quality and safety during inspection. We are choosing to leave the units installed in case of the need for supplemental heat. We are very satisfied and would recommend this product and company.

The Envi heater is amazing! The Envi heater is an amazing product. Very simple to install, operate and the customer service is outstanding. We recently did a laundry and mudroom addition, about 200 square feet, where getting our existing hydronic baseboard heating into was not an option. After doing a lot of research on electric heating options I choose the 120v Envi hardwired unit and it is outstanding. Produces more heat than we need and is super quiet and does not take up really any space on the wall. Super easy to install and looks really nice as well. The one thing I would recommend is getting a thermostat. There is one on the unit but it simply controls the heaters output meaning the unit is on all the time. With the thermostat you can set the heaters output and then have it only come on when needed. This is a really great product, very happy!