I am having same problem I am having same problem. Will not answer my emails or phone calls. Worried if I order an air conditioner from another company, they will then ship the ac to me without notice and charge my credit card. Would cost too much money for me to return a 130 lbs. ac. But I cannot cancel the order because their website is not set up to do so. I also wished I had researched this company. What is so hard to reply to a simple answer of when will my ac be shipped. I ordered 8/3 and order said would be shipped 8/18, but it has not been shipped. Yes, just an answering service answers the phone, so she can't help you.

I placed an order on July 7 I placed an order on July 7, according to the receipt, ship date was July 22. I have called and emailed numerous times trying to get a status update on my order and I have gotten nowhere. No return phone calls or emails. It's bad business to take a customer's money and then ignore them.

Most terrible company i have ever dealt… Most terrible company i have ever dealt with. I called and spoke to the ONLY sales and customer service rep Gary, he helped me decide which ones to buy, even got me the 5% discount, and then NOTHING. That was 3 weeks ago. I have called dozens of times, emailed dozens of times, got mad, got upset, cried, yelled, nothing. NO ONE WILL EVER ANSWER. This company shouldn't be allowed to be OPEN ..You don't treat people spending their hard earned $$ with you business this way! There isn't even a manager to talk to . Just This GARY person that is ALWAYS away from his desk, well, after you give your name any way....Ridiculous!!!!!!!!!

Online purchase attempt Purchased item which was advertised in stock and that day cc was charged. 3 days later called to see if it had shipped. Was told they would call back. Next day called again and they promised to call back. Couldn't contact the warehouse. 3 days later called again and she was very nice, just the answering service. Could not contact the back and said they would call. Contacted my credit card company to reverse charge.

Worthless company Worthless company! I purchased some furnace's from them. I was told they would be shipped the next day. It's been well over a month and still nothing. I called them 5 times and every time they said someone would call me back. Not once did I receive a call back.