I am having same problem I am having same problem. Will not answer my emails or phone calls. Worried if I order an air conditioner from another company, they will then ship the ac to me without notice and charge my credit card. Would cost too much money for me to return a 130 lbs. ac. But I cannot cancel the order because their website is not set up to do so. I also wished I had researched this company. What is so hard to reply to a simple answer of when will my ac be shipped. I ordered 8/3 and order said would be shipped 8/18, but it has not been shipped. Yes, just an answering service answers the phone, so she can't help you.

Absolutely Horrible Ordered equipment and have got the run around with no idea where the equipment is. Every time I call the Answering service says there is no one available and I would get a call back, ten calls later and nothing. I was already charged for the equipment weeks ago and now I'm not even sure if if this company is legit.

Online purchase attempt Purchased item which was advertised in stock and that day cc was charged. 3 days later called to see if it had shipped. Was told they would call back. Next day called again and they promised to call back. Couldn't contact the warehouse. 3 days later called again and she was very nice, just the answering service. Could not contact the back and said they would call. Contacted my credit card company to reverse charge.

Worse company ever Worse company ever, never returns calls. Avoid at all costs!

Worthless company Worthless company! I purchased some furnace's from them. I was told they would be shipped the next day. It's been well over a month and still nothing. I called them 5 times and every time they said someone would call me back. Not once did I receive a call back.