Never trust this company Never trust this company! Specially the owner Gary Phillips!

I am having same problem I am having same problem. Will not answer my emails or phone calls. Worried if I order an air conditioner from another company, they will then ship the ac to me without notice and charge my credit card. Would cost too much money for me to return a 130 lbs. ac. But I cannot cancel the order because their website is not set up to do so. I also wished I had researched this company. What is so hard to reply to a simple answer of when will my ac be shipped. I ordered 8/3 and order said would be shipped 8/18, but it has not been shipped. Yes, just an answering service answers the phone, so she can't help you.

Most terrible company i have ever dealt… Most terrible company i have ever dealt with. I called and spoke to the ONLY sales and customer service rep Gary, he helped me decide which ones to buy, even got me the 5% discount, and then NOTHING. That was 3 weeks ago. I have called dozens of times, emailed dozens of times, got mad, got upset, cried, yelled, nothing. NO ONE WILL EVER ANSWER. This company shouldn't be allowed to be OPEN ..You don't treat people spending their hard earned $$ with you business this way! There isn't even a manager to talk to . Just This GARY person that is ALWAYS away from his desk, well, after you give your name any way....Ridiculous!!!!!!!!!

Buyer beware.... Shame on me for not doing enough homework online before using this company. Zero customer service. No one to talk to. A nice woman that works as their answering service was zero help. Placed an order mid July (2022)... still says "processing" on their website. The woman could not get anyone on the phone that is in charge of orders. Said they'd call me back. That was 2 weeks ago. She said the same thing when I just called again. Told her to cancel my order... "oh you'll have to talk to someone in the order department". Not sure how this company is still in business. Stay the F away from this one.

Placed an order Placed an order, had to call to find out status of my order. Was told it was on a shipping container scheduled to be released in 10 days. I still haven't heard anything. Was also told I would be emailed information for other products. Still have not received anything. Person on the phone seemed knowledgeable.