Delivery process & Damage Policy The merchandise was fine. But the scheduling and delivery processes can be a nightmare. Also, your policy on returning damaged merchandise cannot be done. I had two deliveries Number 1 I received a email notice of delivery less than 48 hours before delivery. I had no input on the delivery decision. I tried to reschedule or cancel the delivery through your company and UPS WITHOUT SUCCESS. A LARGE BOX WITH 2 chairs was dropped at my doorstep. NO ONE WAS HOME! Delivery 2 made about 2 weeks after 3/14. I received a call asking me when the delivery could be scheduled. The driver called me when he was within 40 min. Of my home. Everything went well. I accepted the two boxes and the driver left in my garage. Your company states in writing that unless merchandise is inspected before the driver leaves it would it be it hard to prove that it was not customer caused. This advisory cannot be done. On delivery #1 impossible! Delivery 2 the driver could not wait for me to unbox, lift and inspect a large table weighing more than 50 pounds. Repeat for a separate box holding the 4 legs. l'm pleased that there was no damage. Please do not send me a review form for the second delivery. I rate it 5-stars.

From start to finish American Chairs… From start to finish American Chairs made sure that they understood my plan for a retro diner table and chairs. They informed me of the timeframe they would need to complete what I had planned and delivered the finished products on time and on the date I would be available to receive them! A professional company that cares for their customer!

Happy customer!!!… From choosing the color to completing the order, American Chairs was such a pleasure to do business with. I LOVE the chairs!

Excellent experience and quality Excellent experience. Brad, our sales rep, was easy to work with, very responsive, and provided all the information and samples we needed to build our perfect bar stool. Our custom order was delivered on the early side of the promised time frame. The bar stools are of very high quality and look fantastic.

Oops. So the original ordered color laminate was not available but unfortunately the replacement color was used to make the table. We unfortunately did not get notified. Once we talked with Brad he made it completely right even to the point of asking us to donate the first table to charity since return shipping was impractical. Great company and people to deal with.