Delivery process & Damage Policy The merchandise was fine. But the scheduling and delivery processes can be a nightmare. Also, your policy on returning damaged merchandise cannot be done. I had two deliveries Number 1 I received a email notice of delivery less than 48 hours before delivery. I had no input on the delivery decision. I tried to reschedule or cancel the delivery through your company and UPS WITHOUT SUCCESS. A LARGE BOX WITH 2 chairs was dropped at my doorstep. NO ONE WAS HOME! Delivery 2 made about 2 weeks after 3/14. I received a call asking me when the delivery could be scheduled. The driver called me when he was within 40 min. Of my home. Everything went well. I accepted the two boxes and the driver left in my garage. Your company states in writing that unless merchandise is inspected before the driver leaves it would it be it hard to prove that it was not customer caused. This advisory cannot be done. On delivery #1 impossible! Delivery 2 the driver could not wait for me to unbox, lift and inspect a large table weighing more than 50 pounds. Repeat for a separate box holding the 4 legs. l'm pleased that there was no damage. Please do not send me a review form for the second delivery. I rate it 5-stars.

Timing of shipment was quicker than… Timing of shipment was quicker than expected! We needed retro chairs for our retro dining table and American Chairs had just what we wanted. I love the chairs that we received! They are comfortable and beautiful! We look forward to a lifetime of using them.

Oops. So the original ordered color laminate was not available but unfortunately the replacement color was used to make the table. We unfortunately did not get notified. Once we talked with Brad he made it completely right even to the point of asking us to donate the first table to charity since return shipping was impractical. Great company and people to deal with.

Amazing customer service! What a fantastic business! I placed a very small order--two diner booths and one table--and was afraid it would be too minor for American Chairs to pay much attention to it. But, they kept me informed while they were being upholstered, delivered them sooner than the expected completion date, and made sure I loved the set. Exactly the way we wish everyone would run their business! The workmanship is excellent and I couldn't be happier.

Excellent service Excellent service! Fast, friendly, and they delivered a high quality product.