Excellent!! I was able to speak directly with Brad Pinsler to submit my order. He was so kind and helpful. My order arrived quicker than expected. It was completely intact and undamaged. Excellent shipping prep. Easy to assemble. I love my new table and chairs.

I now have the beautiful, durable, comfortable retro diner set I’ve been wanting for a couple of decades thanks to American Chairs. I purchased a retro dining table and four Ricky chairs from American Chairs and am incredibly happy I did. They are high quality, heavy duty, beautiful, and the chairs are very comfortable. On the initial shipment FedEx damaged the table during shipping. I notified American Chairs, sent them pictures of the damaged crate and table, and they immediately sent me a new table top. I’m very impressed with the quality of the table and chairs, and with the company and customer service.

Oops. So the original ordered color laminate was not available but unfortunately the replacement color was used to make the table. We unfortunately did not get notified. Once we talked with Brad he made it completely right even to the point of asking us to donate the first table to charity since return shipping was impractical. Great company and people to deal with.

Delivery process & Damage Policy The merchandise was fine. But the scheduling and delivery processes can be a nightmare. Also, your policy on returning damaged merchandise cannot be done. I had two deliveries Number 1 I received a email notice of delivery less than 48 hours before delivery. I had no input on the delivery decision. I tried to reschedule or cancel the delivery through your company and UPS WITHOUT SUCCESS. A LARGE BOX WITH 2 chairs was dropped at my doorstep. NO ONE WAS HOME! Delivery 2 made about 2 weeks after 3/14. I received a call asking me when the delivery could be scheduled. The driver called me when he was within 40 min. Of my home. Everything went well. I accepted the two boxes and the driver left in my garage. Your company states in writing that unless merchandise is inspected before the driver leaves it would it be it hard to prove that it was not customer caused. This advisory cannot be done. On delivery #1 impossible! Delivery 2 the driver could not wait for me to unbox, lift and inspect a large table weighing more than 50 pounds. Repeat for a separate box holding the 4 legs. l'm pleased that there was no damage. Please do not send me a review form for the second delivery. I rate it 5-stars.

Thank you very much for making my diner… Thank you very much for making my diner spectacular with my beautiful red diner chairs. I just love them. They are soft, durable and easy to clean. Thank you very much.