Great idea and product Great idea and product. Super customer service!

Rhea understsood my bad and worked hard… Rhea understsood my bad and worked hard to make it right. She was extraordinary professional and patient with me. At age 77 I find myself making errors like not selecting the right product for my needs. Rhea worked hard to make my mistake correct. Kuddos!

Thin Optics - Great Product Support and Customer Service! The Thin Optics Readers I purchased came with a credit card size sturdy case, which I keep in a leather pouch with my mobile phone, so I am never without them. They are just so convenient and useful, where many people comment on them and I’ve subsequently bought a few pairs as gifts for friends and family over the years. They also came with a ‘lifetime guarantee’ too (if purchased with the case), where unfortunately after a couple of years mine snapped, so I contacted the Thin Optics Customer Service Team via e-mail in the USA and explained what had occurred. One of the team - Rhea, promptly responded and very quickly has posted a replacement pair out. I must say that I did wonder how good the guarantee would be, but this proved that they are an excellent company and support the product that they manufacture and promote - which I further endorse as a user, and can further add that they also provide first class customer service too!

Very responsive to new accessory… Very responsive to new accessory product addition. (Hope Thin Optic comes out with a hard rubber version of glasses holder. (Preventing scratches). I have owned a few pair, as well as family members, and we all thoroughly enjoy Thin Optic glasses.

The glasses broke within 2 weeks of the… The glasses broke within 2 weeks of the first purchase. The leg literally fell off without me damaging the glasses or dropping them. Then it took several emails to your company to receive a replacement because the first replacement never got to me. I finally received the glasses and now there is no case. It’s just too many hurdles to go through to receive the exact replacement of what I purchased.