Stay away! While the usable tile was beautiful, I received 3 boxes of broken tile. They shipped out replacements promptly with a contingency and they also arrived broken! The tile is not packed properly with foam in between each layer of tile and the cases are put in packing peanuts instead of hard foam. The tile I used was very strong so I am guessing they are just not inspecting what leaves their facility. I asked for a credit for my time and energy for using the broken tile in my job and received nothing. End of the day the customer service is lacking and I would not order from again unless absolutely necessary, as it’s just a headache.

SHOP APP DEFAULTED BACK TO WRONG CARD… RE: YOUR RESPONSE ***THE ISSUE ISN'T WHETHER YOU FIXED IT...THE ISSUE IS THAT IT HAPPENED IN THE FIRST PLACE---SHOP APP DEFAULTED BACK TO WRONG CARD AND THEN COMPANY CANCELLED MY REPLACEMENT ORDER VERSUS THE ONE I TOLD THEM TO CANCEL... CHAT NEVER ANSWERS, AND NO ONE PICKS UP PHONE

The tile is beautiful The tile is beautiful! Luna sky subway tiles is what I purchased they all came fairly quickly and there were some broken tiles but customer service was excellent and they're sending replacement tiles. Make sure to inspect your tiles right away looking at boxes ect (taking pictures)72 hours to report damage. Amy

Outstanding Customer Support Working with Tile Club has been pretty incredible. Samples came as actual size, are affordable and delivered quickly. I found the perfect tile and ordered a box (this too was delivered within a week of ordering). I had managed to mess up on the amount of tile I needed for the project, finding myself a few tiles short. I sent a quick email to the support team explaining my predicament (and my tight budget). They responded promptly with understanding and generously provided a courtesy discount for a second box. I'm happy, my client's wallet is happy, and I recommend them to anyone!

Prettiest tile ever! This is truly the prettiest tile I’ve ever seen. I’ve had it for almost a month and I can’t stop smiling every time I enter my master bathroom. It’s stunning, and everything I wanted. It looks like the underside of a wave, and it’s calming and soothing. I went through *so many* samples from other tile companies before finding Tile Club and my only regret is that I didn’t find them sooner! We ended up using Tile Club for all 3 bathroom renovations, as not only were their tiles superior, but their customer service was also superb!