It’s excellent It’s excellent. The only complaints I get are a lack of communication from the Viewrail team. Everyone needs to understand this is a premium product that is exclusive to a limited number of people. It cannot be rushed along.

Very Good Overall Product and Company The product has a great look, is durable, and they have good support. The prices for the viewrail components are not one of value but you must accept we are suffering with a recent bout of inflation and this product is a fine grade of stainless steel. I was disappointed in that the kit purchased to do the install myself was not returnable as had been indicated when I first purchased it; despite being in great shape (perfectly reusable) the company had changed its policy. At least I used it for multiple jobs.

Worst experience ever They are super super slow and they wasted us 6 months. We paid more than 20k as deposit and now after 6 months the project is still in design phase and production hasn't been started yet. I am considering how to get my deposit back. By the way, the designer rarely deliver his drawing on time as he promised. We have to chase him again and again. And the sales person recently didn't provide the price details to us until we asked 3-4 time and scheduled a phone call with him. I don't know what's wrong with this company. But I want to say, if you want a happy and healthy life, stay away from Viewrail.

Does it right Viewrail helped us design a beautiful railing, even meeting with our contractor at a trade show where they both happened to be in town. The pieces of glass all came in as scheduled, without damage. The price was great compared to competitors and everyone from customer service all the way through the owner of the company were available when needed. Highly recommend.

This was our first time using View Rail… This was our first time using View Rail at one our homes. We had troubles with our order and parts but, the View Rail team was nothing but helpful in making sure we received our parts in a timely manner to complete our project. Brad Sandlin is who took care of us after our initial order to get everything straight and has nothing but professionalism and patience.