Worst experience ever They are super super slow and they wasted us 6 months. We paid more than 20k as deposit and now after 6 months the project is still in design phase and production hasn't been started yet. I am considering how to get my deposit back. By the way, the designer rarely deliver his drawing on time as he promised. We have to chase him again and again. And the sales person recently didn't provide the price details to us until we asked 3-4 time and scheduled a phone call with him. I don't know what's wrong with this company. But I want to say, if you want a happy and healthy life, stay away from Viewrail.

Excellent custom viewrail experience Very professional, technical, and efficient shopping, design, and delivery experience. Response times were very, very fast on every communication occasion. Build time and delivery were quite fast. The installation manual that came with the order is amazing in detail and easy of understanding.

It’s excellent It’s excellent. The only complaints I get are a lack of communication from the Viewrail team. Everyone needs to understand this is a premium product that is exclusive to a limited number of people. It cannot be rushed along.

Horrible customer service Send numerous emails, never received a reply. Finally managed to get through to someone at the company who transfer me over to someone who supposedly would deal with the request. God, voicemail and again no response. If it is this difficult to try and get a quote, I can only imagine how bad the follow up service and everything else will be.

High quality, easy to install with great customer support! I saw my favorite Instagram DIYer, Angela Rose, redo her inside stair rail system and knew I wanted to get Viewrail. I loved the gorgeous design, the fact that she could install it herself. I also love that you got a personal touch. My husband and I built our current railing using the Viewrail tool on line and received a call from their team to help and review before purchase. The entire team at Viewrail was awesome- our railing showed up, we installed it and even created a reading look loft space for our kiddos. This is a high quality product you can install yourself at a great price... and with great customer support both live ans in video format. We love it- and highly recommend!!