Excellent custom viewrail experience Very professional, technical, and efficient shopping, design, and delivery experience. Response times were very, very fast on every communication occasion. Build time and delivery were quite fast. The installation manual that came with the order is amazing in detail and easy of understanding.

ADU Rod Rail Purchased a rod rail railing for the ramp leading up to the entry way on an ADU. Final install is very nice Only negative comment is on the quality of packaging of the order. The containers for the long items like the rod rails and cap inserts were marginal, with the boxes smashed and ripped. Fortunately, no items were damaged or unusable.

Viewrail kit installation success! Installing a Viewrail kit was a great experience. Having never installed a rod-rail before, they thought of everything. Their instructions were easy to understand and follow. Logan Campbell was the best! He helped design our railing and followed-up on every step of the process. We couldn't be happier with the results! If you are looking for an all-in-one installation kit, Viewrail is the one!

It’s excellent It’s excellent. The only complaints I get are a lack of communication from the Viewrail team. Everyone needs to understand this is a premium product that is exclusive to a limited number of people. It cannot be rushed along.

Horrible customer service Send numerous emails, never received a reply. Finally managed to get through to someone at the company who transfer me over to someone who supposedly would deal with the request. God, voicemail and again no response. If it is this difficult to try and get a quote, I can only imagine how bad the follow up service and everything else will be.