Ordered $20,000 Stair Treads, Incorrect order Ordered $20,000 in wood stair treads. Some had some visible damages, so we ordered replacements. They ensured us that the order would be expedited and we could expect the replacements in 2-3 weeks. 6 weeks later we received the incorrect treads. They were "double checked" by Viewrail and for whatever reason they were not like for like. Our client has now made the decision to not pay us for the stair system and we are forced to eat the cost. View rail has yet to figure out reasonable solution for this issue.

Shoddy Experience, Huge Price Delays in communication, internal miscommunications leading to significant delays, shoddy material, lack of important information...I am dismayed at the cost compared to the quality and professionalism. For the price, I would have expected that we would have been dealing with a company which would be eager to provide a quality product and expertise which would improve our project, not make it the incredibly frustrating, time-consuming waste of money that is has been.

Horrible customer service Send numerous emails, never received a reply. Finally managed to get through to someone at the company who transfer me over to someone who supposedly would deal with the request. God, voicemail and again no response. If it is this difficult to try and get a quote, I can only imagine how bad the follow up service and everything else will be.

Viewrail kit installation success! Installing a Viewrail kit was a great experience. Having never installed a rod-rail before, they thought of everything. Their instructions were easy to understand and follow. Logan Campbell was the best! He helped design our railing and followed-up on every step of the process. We couldn't be happier with the results! If you are looking for an all-in-one installation kit, Viewrail is the one!

High quality, easy to install with great customer support! I saw my favorite Instagram DIYer, Angela Rose, redo her inside stair rail system and knew I wanted to get Viewrail. I loved the gorgeous design, the fact that she could install it herself. I also love that you got a personal touch. My husband and I built our current railing using the Viewrail tool on line and received a call from their team to help and review before purchase. The entire team at Viewrail was awesome- our railing showed up, we installed it and even created a reading look loft space for our kiddos. This is a high quality product you can install yourself at a great price... and with great customer support both live ans in video format. We love it- and highly recommend!!