I'm a seasoned homebuilder working in… I'm a seasoned homebuilder working in SLC, Utah. I build custom homes for clients that demand the best. The treads were delivered in a perfect shipping container, in perfect condition, for perfect results. I don't usually order anything of import online- it's just too tricky to make sure you are getting good quality- but in this case Covid 19 delays forced by hand and I tried Viewrail online for 10 white oak floating staircase treads. Fair price, quick turn around, good customer service. Wow. And Thanks. -R

Shoddy Experience, Huge Price Delays in communication, internal miscommunications leading to significant delays, shoddy material, lack of important information...I am dismayed at the cost compared to the quality and professionalism. For the price, I would have expected that we would have been dealing with a company which would be eager to provide a quality product and expertise which would improve our project, not make it the incredibly frustrating, time-consuming waste of money that is has been.

Very Good Overall Product and Company The product has a great look, is durable, and they have good support. The prices for the viewrail components are not one of value but you must accept we are suffering with a recent bout of inflation and this product is a fine grade of stainless steel. I was disappointed in that the kit purchased to do the install myself was not returnable as had been indicated when I first purchased it; despite being in great shape (perfectly reusable) the company had changed its policy. At least I used it for multiple jobs.

It’s excellent It’s excellent. The only complaints I get are a lack of communication from the Viewrail team. Everyone needs to understand this is a premium product that is exclusive to a limited number of people. It cannot be rushed along.

Made right on the project Quick update on an initial rough experience getting materials and communication with someone that can help on my cable rail project. Albeit a variety of items were missing initially and a bad post, they made right on it and replaced those units. The end result was a nice DIY projects, utility, and look.