Does it right Viewrail helped us design a beautiful railing, even meeting with our contractor at a trade show where they both happened to be in town. The pieces of glass all came in as scheduled, without damage. The price was great compared to competitors and everyone from customer service all the way through the owner of the company were available when needed. Highly recommend.

Made right on the project Quick update on an initial rough experience getting materials and communication with someone that can help on my cable rail project. Albeit a variety of items were missing initially and a bad post, they made right on it and replaced those units. The end result was a nice DIY projects, utility, and look.

ADU Rod Rail Purchased a rod rail railing for the ramp leading up to the entry way on an ADU. Final install is very nice Only negative comment is on the quality of packaging of the order. The containers for the long items like the rod rails and cap inserts were marginal, with the boxes smashed and ripped. Fortunately, no items were damaged or unusable.

Poor engineering practices and significant lack in communication We signed up with Viewrail to have them measure, design and build a stairs for our remodeling project. After we signed the agreement, we paid a large deposit, and the project was passed to their engineering team. Over four months, progress was sparse. No meaningful progress would happen until after I repeatedly called their engineer, we had to re-measure measurements made by their on-site installer, and each of the designs provided had significant errors. While we encountered these issues, we repeatedly tried to engage their sales team and executive team, who ignored our outreach. In the end, Viewrail was unable to deliver a safe stair design, we were unable to move forward with them, and they notified us they intend to keep a large portion of the deposit. Finally, when we asked for a refund, they stated that we changed headers and beams around the stairs repeatedly, leading them to be unable to design our stairs. However, these changes were made by our contractors at extra cost to us, to try and accommodate their design work. Viewrail did reach out in the end, acknowledged we were dissatisfied, and refunded us in entirety for the project. We appreciate that follow-up and in the end they did make things right for us.

Worst experience ever They are super super slow and they wasted us 6 months. We paid more than 20k as deposit and now after 6 months the project is still in design phase and production hasn't been started yet. I am considering how to get my deposit back. By the way, the designer rarely deliver his drawing on time as he promised. We have to chase him again and again. And the sales person recently didn't provide the price details to us until we asked 3-4 time and scheduled a phone call with him. I don't know what's wrong with this company. But I want to say, if you want a happy and healthy life, stay away from Viewrail.