Worst experience ever They are super super slow and they wasted us 6 months. We paid more than 20k as deposit and now after 6 months the project is still in design phase and production hasn't been started yet. I am considering how to get my deposit back. By the way, the designer rarely deliver his drawing on time as he promised. We have to chase him again and again. And the sales person recently didn't provide the price details to us until we asked 3-4 time and scheduled a phone call with him. I don't know what's wrong with this company. But I want to say, if you want a happy and healthy life, stay away from Viewrail.

Ordered $20,000 Stair Treads, Incorrect order Ordered $20,000 in wood stair treads. Some had some visible damages, so we ordered replacements. They ensured us that the order would be expedited and we could expect the replacements in 2-3 weeks. 6 weeks later we received the incorrect treads. They were "double checked" by Viewrail and for whatever reason they were not like for like. Our client has now made the decision to not pay us for the stair system and we are forced to eat the cost. View rail has yet to figure out reasonable solution for this issue.

Excellent custom viewrail experience Very professional, technical, and efficient shopping, design, and delivery experience. Response times were very, very fast on every communication occasion. Build time and delivery were quite fast. The installation manual that came with the order is amazing in detail and easy of understanding.

Poor engineering practices and significant lack in communication We signed up with Viewrail to have them measure, design and build a stairs for our remodeling project. After we signed the agreement, we paid a large deposit, and the project was passed to their engineering team. Over four months, progress was sparse. No meaningful progress would happen until after I repeatedly called their engineer, we had to re-measure measurements made by their on-site installer, and each of the designs provided had significant errors. While we encountered these issues, we repeatedly tried to engage their sales team and executive team, who ignored our outreach. In the end, Viewrail was unable to deliver a safe stair design, we were unable to move forward with them, and they notified us they intend to keep a large portion of the deposit. Finally, when we asked for a refund, they stated that we changed headers and beams around the stairs repeatedly, leading them to be unable to design our stairs. However, these changes were made by our contractors at extra cost to us, to try and accommodate their design work. Viewrail did reach out in the end, acknowledged we were dissatisfied, and refunded us in entirety for the project. We appreciate that follow-up and in the end they did make things right for us.

High quality, easy to install with great customer support! I saw my favorite Instagram DIYer, Angela Rose, redo her inside stair rail system and knew I wanted to get Viewrail. I loved the gorgeous design, the fact that she could install it herself. I also love that you got a personal touch. My husband and I built our current railing using the Viewrail tool on line and received a call from their team to help and review before purchase. The entire team at Viewrail was awesome- our railing showed up, we installed it and even created a reading look loft space for our kiddos. This is a high quality product you can install yourself at a great price... and with great customer support both live ans in video format. We love it- and highly recommend!!