Very Good Overall Product and Company The product has a great look, is durable, and they have good support. The prices for the viewrail components are not one of value but you must accept we are suffering with a recent bout of inflation and this product is a fine grade of stainless steel. I was disappointed in that the kit purchased to do the install myself was not returnable as had been indicated when I first purchased it; despite being in great shape (perfectly reusable) the company had changed its policy. At least I used it for multiple jobs.

Horrible customer service Send numerous emails, never received a reply. Finally managed to get through to someone at the company who transfer me over to someone who supposedly would deal with the request. God, voicemail and again no response. If it is this difficult to try and get a quote, I can only imagine how bad the follow up service and everything else will be.

Excellent custom viewrail experience Very professional, technical, and efficient shopping, design, and delivery experience. Response times were very, very fast on every communication occasion. Build time and delivery were quite fast. The installation manual that came with the order is amazing in detail and easy of understanding.

Made right on the project Quick update on an initial rough experience getting materials and communication with someone that can help on my cable rail project. Albeit a variety of items were missing initially and a bad post, they made right on it and replaced those units. The end result was a nice DIY projects, utility, and look.

Overall experience was great 👍🏻 Overall experience was great,everyone was very helpful.I had a little trouble with the instructions,which caused some damage to the oak sill I had made for the railing to sit on.The instructions never told you when or how to install the beverage hand rail,so when tightening down the stainless steel rods it caused the one post to be pulled in which pulled the anchor bolts to pull up & damaged the sill,they have since changed the instructions on when to install the top railing.The company paid for half of the oak sill.