Overall experience was great 👍🏻 Overall experience was great,everyone was very helpful.I had a little trouble with the instructions,which caused some damage to the oak sill I had made for the railing to sit on.The instructions never told you when or how to install the beverage hand rail,so when tightening down the stainless steel rods it caused the one post to be pulled in which pulled the anchor bolts to pull up & damaged the sill,they have since changed the instructions on when to install the top railing.The company paid for half of the oak sill.

Ordered $20,000 Stair Treads, Incorrect order Ordered $20,000 in wood stair treads. Some had some visible damages, so we ordered replacements. They ensured us that the order would be expedited and we could expect the replacements in 2-3 weeks. 6 weeks later we received the incorrect treads. They were "double checked" by Viewrail and for whatever reason they were not like for like. Our client has now made the decision to not pay us for the stair system and we are forced to eat the cost. View rail has yet to figure out reasonable solution for this issue.

This company is legit If you’re put off by the price of cable rail systems stop contemplating and call. Buy once cry once, worth every penny. I’m not easily impressed so when I tell you this was one of the best experiences at every stage, believe it. User friendly at every level from ordering, design, shipping, delivery, packaging of materials, notifications, installation instructions, quality of materials, everything was top flight. Very easy to install for anyone with a little experience and modest tools. 10 out of 10

Made right on the project Quick update on an initial rough experience getting materials and communication with someone that can help on my cable rail project. Albeit a variety of items were missing initially and a bad post, they made right on it and replaced those units. The end result was a nice DIY projects, utility, and look.

Does it right Viewrail helped us design a beautiful railing, even meeting with our contractor at a trade show where they both happened to be in town. The pieces of glass all came in as scheduled, without damage. The price was great compared to competitors and everyone from customer service all the way through the owner of the company were available when needed. Highly recommend.