I'm a seasoned homebuilder working in… I'm a seasoned homebuilder working in SLC, Utah. I build custom homes for clients that demand the best. The treads were delivered in a perfect shipping container, in perfect condition, for perfect results. I don't usually order anything of import online- it's just too tricky to make sure you are getting good quality- but in this case Covid 19 delays forced by hand and I tried Viewrail online for 10 white oak floating staircase treads. Fair price, quick turn around, good customer service. Wow. And Thanks. -R

Viewrail kit installation success! Installing a Viewrail kit was a great experience. Having never installed a rod-rail before, they thought of everything. Their instructions were easy to understand and follow. Logan Campbell was the best! He helped design our railing and followed-up on every step of the process. We couldn't be happier with the results! If you are looking for an all-in-one installation kit, Viewrail is the one!

It’s excellent It’s excellent. The only complaints I get are a lack of communication from the Viewrail team. Everyone needs to understand this is a premium product that is exclusive to a limited number of people. It cannot be rushed along.

Overall experience was great 👍🏻 Overall experience was great,everyone was very helpful.I had a little trouble with the instructions,which caused some damage to the oak sill I had made for the railing to sit on.The instructions never told you when or how to install the beverage hand rail,so when tightening down the stainless steel rods it caused the one post to be pulled in which pulled the anchor bolts to pull up & damaged the sill,they have since changed the instructions on when to install the top railing.The company paid for half of the oak sill.

Shoddy Experience, Huge Price Delays in communication, internal miscommunications leading to significant delays, shoddy material, lack of important information...I am dismayed at the cost compared to the quality and professionalism. For the price, I would have expected that we would have been dealing with a company which would be eager to provide a quality product and expertise which would improve our project, not make it the incredibly frustrating, time-consuming waste of money that is has been.