Was told when orderedeit would be… Was told when orderedeit would be delivered before Christmas and I can’t track it because the number is invalid and office is closed so I can’t find my item anywhere! And I was sent this review before my item got delivered!

It's been 9 days since I submitted my… It's been 9 days since I submitted my order. I received an email from FedEx stating my item has been shipped and then after no updated. I payed for a service and a product up front and I have yet to receive either my product or any form of customer support. Edit: Home & Decor promptly made contact to explain the situation with my order. The representative went as far to call me personally to give me an update and apologize. Slightly delayed but my item will come in just in time for the holiday.

The rep asked me for the information he… The rep asked me for the information he needed to immediately answer my question. During the phone conversation the call dropped. I thought, oh, no, I'm going to have to call back and repeat the process with another rep. Within a few seconds, to my delight and surprise, the rep called me back and we completed the process. The process was quick and efficient, which is something lacking in today's world, unfortunately. He was also very kind and polite. Thank you!

Great customer service rep The customer service rep was very helpful and courteous and even gave me a first time customer discount of $5, in addition to the sale price on the product, which was a good price to begin with.

Super fast shipping/delivery! Items were shipped promptly and packaged very well. I originally made an order for this product on another site, but it was taking so long to process, I cancelled and gave Home & Decor a shot instead and am thrilled I did! I even got a better deal on this site for the same item.