He was a great help with ordering and… He was a great help with ordering and refunding the sales tax,

My part was damaged in shipping and… My part was damaged in shipping and everyone was very helpful on get it resolved and sent me another free of charge.

Have been buying parts from them for… Have been buying parts from them for years, and they have always delivered, both with parts and customer service.

Horrible customer service I ordered a water pump for my Komatsu Excavator. I paid for overnight shipping. I never got a confirmation on my order. I called for 2 days and no one returned my call. Finally got an email on the third day after I wanted to cancel my order but just asking to get back to me.

Great pricing and fast shipping! I'll admit that I was skeptical of propel parts, but they are an honest site and came through with the order. I was skeptical because I've never ordered heavy machinery parts, and didn't know who to trust. The parts that I ordered showed in stock, but after checking with their vendor, they only had half of the order in stock. I was notified the day after the order, and most of the parts arrived in a few days. There was one part that was not shipped putz but I was able to talk with who I assumed is the owner who rectified the situation and had the part overnighted to me. I will say that communication speed could use a little work, but they will eventually get back with you.