Customer service representative Customer service representative was knowledgeable and she took the time to help determine what part I needed. I received the part and my pump is fully functional again.

Doesn’t include screws Beware, there are no screws to mount hose reels. The customer support from Ed out of the Florida office was non existent. One reply I got was they never plan on including screws, and they are a top manufacturer worldwide so they don’t need to supply screws. If you have ever called Chewy or Amazon for support, Macnaught is the opposite. Edit After Reply: It does not show there are no screws on the website when you buy. Kind of pointless for it to be in the instruction manual as you would already have purchased the product. For a $250 reel you should have all the parts. That means screws for standard installations. Most people probably aren’t mounting garden house to metal but even so, why not include all parts? Now the reel is sitting outside on the floor until I can make time to go to hardware store. Plus it doesn’t say what size is needed, so I have to do a lot of figuring out. Might be best if we just return it, there are tons of these type reels on the market, but yours is literally the most expensive out there that I found, and it’s missing screws.

Grease Gun Couplers Easy to navigate web site. Order process was straightforward. Many follow up emails to keep me updated on order and delivery status. Overall, great experience. Thank you!!

Great reviews Great reviews, highly recommended products. Ou order was processed and delivered early. Cannot waite to get home to put our (2) grease guns to work on our new tractor.

Service was excellent Service was excellent! Called customer service and the lady I spoke with was very knowledgeable and informative. She was able to quickly answer all the questions that I had!