Order was lost in production Order was lost in production, causing it to take 1.5 months to print and ship. Customer support didn’t get their first response email right, but on the plus side they gave priority printing and a shipping upgrade in their second response email after 1.5 months of waiting.

Bought 2 custom playmats for my son and… Bought 2 custom playmats for my son and I and I must say, they look phenomenal! The designs is very crisp and the colors are super vibrant. The stitched edging was an excellent addition also. I was slightly concerned about how it would look with edges of the picture being cropped but it's very minimal. 10/10 will most definitely be back for more!

You customer service is good You customer service is good, the only issue of I had any and what could help improve the customer experience would be to have a more customizable at experience. I see the that you have the ability to add gamer spaces on the mat with only one option if style. If there were more options and the spaces were customizable it would be more tempting to select that option. Also better more detailed instructions about color space and size of picture for the mat would also be more helpful. These suggestions may be coming from a place of ignorance but perhaps these details if already in place they are not apparent.

Beautiful playmats! We ordered 3 standard stitched playmats, and all 3 of them are gorgeous -- extremely happy with them! :) They're a little thinner than our UltraPro mats, but that's not necessarily a bad thing and shouldn't affect their use. Our order took around 2 weeks to arrive from the time we placed it to arrival in Canada.

The playmat was as described and the… The playmat was as described and the quality is great definitely all so arrived earlier then expected will definitely be buying my playmats from here