Great customer service I see the poor reviews and am confused because my interaction with customer support has been stellar. Had an issue with a component and customer service replied within 24 hrs of each of my emails and offered a great solution to help me out. They really went above and beyond and I would recommend BFG.

Have not heard back from my order for… Have not heard back from my order for almost two weeks and they are already asking me for a review. I wish I had more to say but unfortunately all I can talk about is on how I don’t have my product and am still waiting to hear updates???

Failure to ship products in a timely… Failure to ship products in a timely manner is mismanagement from the very top. Staff suffer from lack of leadership, operational mismanagement, lack of industry SOPs and ways of working. The foolish decisions in operations has inventory material allocations “robbing Peter to pay Paul” and it has been catching up on them. BFG prioritizes big contracts over all other sales channels. They even risk their big contracts as they barely get the product out the door at the lates possible hour. Their failure to meet contract shipment dates could happen any day. Failure begins at the top. AB is the owner who is a fool who reads books and gets excited over a few concepts, but lacks practical application in his own operations. He wants to come off as an inspirational thought leader, but comes off as an empty fool to those who can see through his bull. AB openly calls out departments as “failures” and verbally attacks and ridicules staff in meetings. His “rule by fear” has the majority of mid management not speaking up in fear they will be decimated them next. Their high turnover in management, mid-management, and professionals at all levels is because AB and his hand selected “gang” of bullies. Do you really expect “bonus room” staff to properly run a multimillion dollar company? The boys need to put their big boy pants on. They can’t run this size business as a mom-and-pop operation any more. AB also rules with distrust of his staff because he (through a few key others) record employees and monitors conversations. They monitor hallway conversations and conversations with coworkers throughout the facilities. If they make such an effort to monitor, I would guess that emails are also not safe. Although, AB was not in the military, he acts like a wanna be GI Joe. When you visit BFG, just notice how all employees must back into their parking spaces. All military inspired and makes no sense for this type of operation. AB shows all the classic signs of a narcissist. AB put BS in charge of operations. BS lacks any experience running operations and is well over his head. BS has allowed the manual inventory allocation, and departments to figure it out for themselves because BS just doesn’t know. BS is not an operations guy and is not capable of learning to become one. His mismanagement, and AB allowing it, will run the business into its next major layoff. BS will sabotage others so that he does not look bad with AB. BS will throw anyone under the bus so he looks better. Under BS lack of knowledge and lack of leadership, he allowed inventory material levels (for current demand) suffer to critical (potentially crippling) levels. BS has allowed business with critically aligned vendors who also have close ties to Russia and China. This is contrary to its mission to be Berry compliant. BS needs to focus on his M&A and finance experience because he is f’ing up operations, lack of production management, and is at fault for people, companies, and government organizations not getting their orders. Seriously, how could a manufacturing company have NO ONE in charge of overseeing production internally and with external partners. Production oversight is not a Procurement or Purchasing duty (says all experienced industry professionals). Any why allow the product development team have such control over production? PD has no experience to choreograph production and purchasing. I suspect both AB and BS has foolish acceptance to this operational approach. In full disclosure, I was Director level (hired for my expertise) and at BFG for 5 weeks. Time has passed and I am grateful to no longer be with the company. This truthful review is to warn military, military contractors, network partners, production partners, customers, and employees. I believe in the mission supporting our military. But the incompetence at BFG can cause risks that I am not willing to sit back and say nothing about.

I like your products, but checkout for me was difficult I felt that checking out was difficult. My billing and mailing addresses are not the same and your website would not allow me to check out. The result is I had to go to my Amazon account to get my order completed. Had you not had Amazon Pay available, I would not have been able to complete my order. Not the end of the world by any stretch of the imagination. However, just a little inconvenient. Thanks and have a great day. Allen

Disappointed in service Over a week and my order hasn’t shipped!! They of course charged my card immediately. They should wait to charge you at least until the item ships. Companies that use the state of the world as an excuse to not be timely are just taking advantage of the situation.