Quality of Food and Service CUSTOMER SERVICE: The several times I’ve contacted customer support, the issues have been promptly resolved. Some of those issues have been delivery-related; others have been user error with the website. However, my concern re: customer service is that it is challenging to contact the company on a non delivery-related issue. FOOD: For the most part, I’m satisfied with the food options, particularly the wide range of low sodium options. Still feeling my way around the menu to determine where my food preferences best align. For example, while I like the way many of the dishes are seasoned, I’ve discovered that I’m not all that fond of the salads that use beans as the main protein source.

Thistle has made life so much easier… Thistle has made life so much easier and I've lost about 15 lbs. I've been using Thistle for over 3 months now for our dinners and occasionally for lunches and both my husband and I enjoy the meals and the healthy ingredients. It's been worth every penny for us. My only issue is the plastic packaging. So I'm looking forward to when they're able to figure out a more sustainable option.

Delicious meals that make going plant based easy. I have just gone through my first full day of meals: breakfast, lunch, dinner, and snack. Each af the meals was super tasty. I made a switch from eating meat, to a plant based way of eating and quite frankly after three days of cooking for myself I was relieved to find such a great PREPARED meal plan. I would never be able to achieve this level of variety on my own and am excited on how this will positively affect my gut biome. I also am glad that I am no longer contributing to the damage that mass animal farming is doing to our environment. I have seen comments about the expense. If you consider time saved and quality and variety of the ingredients, I think it is a pretty good deal. I may at some point start making breakfast, but for now, Thistle is making the transition from eating out a lot and eating meat to a completely plant based meal plan totally seamless and worry free.

Great Food, Bad Packing/Delivery New customer starting February 2024. I reside in the NYC/CT metro area. I ordered lunches, snacks, and dinners for M-Thursday. I was impressed with the quality and taste of offerings. In the six weeks that I was a member before cancelling, I only received two deliveries that were correct. The others had item(s) missing, some total no shows. The customer service was good at responding back with apologies and refunds on missing items and some delivery charges. They would deliver to my area on Sundays in the 6p-10p range and most would arrive on the later end. The convenience they offer became an annoyance on Sundays to take the time to itemize everything and relay back to customer service with their errors, I’ve just cancelled my service. It’s a shame because I loved the food but the company has a long way to go before they can offer an overall excellent service and customer experience. My advice, spend more money and time on hiring competent packing, shipping and delivery/logistics staff. Have bags checked, double and triple checked before leaving kitchen facility.

I like how ofter deliveries come and… I like how ofter deliveries come and being able to edit easily depending on travel schedules, etc. I really like the options for the juices - the lunches and dinners are super handy. I think we are still figuring out how much or how little to order - we've had to throw out a couple because we ordered too much. I like the flavors of the dressings as well - it would be super cool to share recipes on your website for your subscribers in case we wanted to make any of those yummy dressings ourselves!