Their shipping time is horrendous Their shipping time is horrendous. They claim 4-7 business days. I will be at 9 business days since ordering (12 days total). I have requested a refund or discount and they offer absolutely nothing. I’ll have to buy another protein in the meantime just because they send their items via snail mail.

Great stuff! Love that there is a Registered Dietician you can easily reach out to with any questions. The personalized protein is fantastic, and I enjoy being able to swap between flavors. I also don't have to worry about having a huge tub I have to go through before trying a new flavor, and I can opt to skip a month if I haven't been as diligent in my workouts for a while.

2 stars because at the end of the day… 2 stars because at the end of the day it’s tasty protein powder, it’s the company I have issue with. I subscribed to this program without doing the math per serving. It’s about double the cost to a comparable powder like the Transparent Labs Whey. The email campaign is brutal, I don’t need 13 email in 9 days, I just want to take my protein and be left alone. It just ended up being too irritating to continue using so I moved on.

I love the ability to customize the size of the flavor boosts. I love the ability to customize the flavors. I get sick of having to stick to a whole canister of one flavor so the flavors boosts are genius. The unflavored powder also allows me to sneak protein into a lot of other foods. I tend to use 2 flavor boosts per shake but I also use about 1.5-2 scoops of protein. Maybe creating an XL flavor boost with double the powder could be an idea for those of us that go big with our shakes! Or little cannisters with their own scoop.

FALSE LABELING of PROTEIN POWDER FALSE LABELING of PROTEIN POWDER. Each scoop holds 30% less protein than claimed. They include a scoop in each bag. Bag label says one scoop gives you 24 g protein, and that there are 14 scoops in a bag. However, there are 18 scoops in each bag, so you are only getting 16.8 g of protein per scoop. For 7 months, they've sabotaged my goals by reducing my protein by 30%. If they can't get something as simple as buying the correct sized scoop to put in their bags, this calls into question ALL OF THEIR OTHER CLAIMS about their product's nutrients and ingredients. Good: Customer Service has been good these past 7 mos. Due to the flavor packets, the taste is better than other protein powders I've used over the past 10 years. I haven't had any stomach discomfort or bloating. Unfortunately, I need to achieve my goals which require accurate and truthful information, so these positives can't overcome their utter failure in labeling.