Their shipping time is horrendous Their shipping time is horrendous. They claim 4-7 business days. I will be at 9 business days since ordering (12 days total). I have requested a refund or discount and they offer absolutely nothing. I’ll have to buy another protein in the meantime just because they send their items via snail mail.

Transparent with ingredients and the… Transparent with ingredients and the products available to you. The support was very fast at answering my signup questions, and I love the product so far! It does educate you a bit about what you're getting, why it's custom to you, and how best to take the supplements. I was able to quickly increase the amount received to meet the number of shakes I take in a day. Excited to try this out, instead of worrying about picking out and ordering my protein and collagen every month.

Great stuff! Love that there is a Registered Dietician you can easily reach out to with any questions. The personalized protein is fantastic, and I enjoy being able to swap between flavors. I also don't have to worry about having a huge tub I have to go through before trying a new flavor, and I can opt to skip a month if I haven't been as diligent in my workouts for a while.

FALSE LABELING of PROTEIN POWDER FALSE LABELING of PROTEIN POWDER. Each scoop holds 30% less protein than claimed. They include a scoop in each bag. Bag label says one scoop gives you 24 g protein, and that there are 14 scoops in a bag. However, there are 18 scoops in each bag, so you are only getting 16.8 g of protein per scoop. For 7 months, they've sabotaged my goals by reducing my protein by 30%. If they can't get something as simple as buying the correct sized scoop to put in their bags, this calls into question ALL OF THEIR OTHER CLAIMS about their product's nutrients and ingredients. Good: Customer Service has been good these past 7 mos. Due to the flavor packets, the taste is better than other protein powders I've used over the past 10 years. I haven't had any stomach discomfort or bloating. Unfortunately, I need to achieve my goals which require accurate and truthful information, so these positives can't overcome their utter failure in labeling.

Terrible experience with trying to… Terrible experience with trying to reach them. I clearly remember looking to try it and selecting one time option. I just got charged for my second order (apparently I chose subscription), no way to reach them to stop the order (phone is constantly busy, chat is not active). I don’t like the taste of the products, don’t use them in such qtts therefor did not intend to be a subscriber. Disputing the charge through my credit card. Sham tactics getting you into subscription!!!