We ordered a single sided unit and was… We ordered a single sided unit and was sent a double sided. Due to construction delays we opened the box months later and found this out.Called Bio Flame and asked for a return credit or any type of Customer Service and was denied. As a Builder we were looking to partner with a Fire box vendor....but no Customer Service available at Bio Flame...

Superior Customer Service!!! It is rare to find a responsive and honest company like Bioflame!!! The company is quick and timely in answering questions and guiding a customer to the suitable product for their needs. Daniel, the customer service lead was patient and informative in advising which fireplace was right for our family room. He answered multiple inquiries promptly for us and our contractor. We are so looking forward to enjoying our new very sustainable fireplace!!!

Excellent service Excellent service! Fast delivery! Thank you!

Bioflame is worst product ever, NOT SAFE We renovated our house and ripped out our indoor natural gas fireplace and replaced it with a 72" Bioflame burner which is the WORST product ever. It is completely unsafe and should not meet code. The flame does not burn consistently, it jumps around like the flame in the Backdraft movie. It also takes about 30 - 40 minutes after it's lit before you can see the flame, before that, it burns clear/invisible but you can hear it. It makes your house smell like chlorine. The fuel costs $50 cdn per 4 litre jug, and our 72" unit takes 21 litres to fill, so that's $250 worth of fuel (bioflame says you should have it full for best results - and they also say best practice is to burn all the fuel out because otherwise it evaporates. I really feel like it is going to burn down the house and I cannot relax while it is on. Its dangerous. The sales and service people from Bioflame were absolutely horrible to deal with. Actually my contractor said the sales guy was great to deal with until he made the sale...but once you buy it and have it installed, they have no answers or help for you whatsoever. I actually felt like I must be the first person to ever buy one of these because the customer service person (yes, there's only one) was completely useless and couldn't answer a single question. Do NOT believe the website photos or the hype. I honestly want to tear this thing out of my newly renovated living room and replace with a natural gas one again. Total nightmare product.

Bio-Ethanol Fireplace quality is TOP. Thank you for the free shipping! Bio-Ethanol Fireplace quality is TOP. Great eco-friendly solution. I loved that they offered free shipping for such a highly valuable and heavy product. 100% recommended!