Brian Kuhl
GBTorch 2.0 I love my new fireplace and the customer service department was very helpful.
Marina Sandquist
GBExcellent service Excellent service! Fast delivery! Thank you!
Dee Tabor
GBMy contact Josep was fantastic My contact Josep was fantastic! Was super helpful and very knowledgeable about all aspects of these fireplaces. He responded quickly and timely and was instrumental in getting the right fireplace ordered and followed up all throughout the process! I would definitely do business with this company again and Josep is a big part of that!
LL
GBWe ordered a single sided unit and was… We ordered a single sided unit and was sent a double sided. Due to construction delays we opened the box months later and found this out.Called Bio Flame and asked for a return credit or any type of Customer Service and was denied. As a Builder we were looking to partner with a Fire box vendor....but no Customer Service available at Bio Flame...
Almac Group
GBBio-Ethanol Fireplace quality is TOP. Thank you for the free shipping! Bio-Ethanol Fireplace quality is TOP. Great eco-friendly solution. I loved that they offered free shipping for such a highly valuable and heavy product. 100% recommended!