Ben
GBDO NOT BUY from this company!!!!! Like the others stated ~ RUN from this company. Received a light. Horrible quality. Tried immediately to return. As others have said, they won't respond to any communication. Now have sent 3 emails, and left 1 message. When trying to return to fill out some form, you only get an email address to write to. I'm going to contact my credit card company and the BBB.
Prady
GBReceived a pendant light which was not… Received a pendant light which was not as we expected. Created a return request which was accepted by the site. Had to pay for return shipping charges around 50$. We never received the refund nor do they respond to emails or calls. Horrible experience overall, please stay away from them
customer
GBSlow shipping. Products as advertised Product took a long time to ship and arrive but was as advertised
Dennis
GBDO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY I bought a $460 pendant light and they sent the pendant wired together with the wrong ceiling piece. So it is a totally useless item. Many many attempts to contact them (phone, vm, email, chat) went no where. No one ever responds.
Sarah Tiffany
GBThe only reason this isn't a 1-star is… The only reason this isn't a 1-star is because our initial product did arrive. I was pleasantly surprised since I'd heard of a terrible experience a co-worker of mine had with the company. Then, when a follow-up order was placed (directly with a rep over the chat - more great experience!), they assured me since it was just an install accessory, it would ship the next day and take 2-3 business days. It has now been 2 weeks and I cannot get a hold of anyone via chat, email, or calls/VM to ask when the order will arrive. I tracked it, and like many other reviewers, it says that the order was processed but not shipped. I feel like I'm going crazy trying to get them to respond.