Raven
GBThey hung up on me My elgato HD60S has never worked right, despite my PC being a beefy god. Today it completely shut down, no signal. I've replaced all the cables, followed all the troubleshooting on their website and did some extra on my own. When I finally gave up and called their support (At 11am MST on a Thursday) the robot said no customer support agents were available, and to call back later, then HUNG UP on me lmfao. Unprofessional company who will literally ignore you if you have any problems with their overpriced junk parts.
BittersweetSerenity
GBWould certainly recommend Elgato! I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay. Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently. I would recommend Elgato both for the hardware, software and customer service. Thank you for your products and for caring!
Disgruntled
GBAwful Customer Service Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.
Tim A
GBBought elgato video capture and it wasn’t plug n play.( FOR ME. ) Bought elgato video capture and it refused to work on my older Mac , and a iPad , the latter one only a few months old. Hmmm Operator error ?? Finally download a version of the required software onto a much newer OS version .. I think Website seems to have a lot of beta stuff, and clunky pop ups, confusing.. So, not for me in the end, which is a shame, expensive , didn’t work for me, sent back, time …. And move on😄
Sofus Birk Arnbjerg
DKRevieved damaged product I bought a HD60 S capture card, and when i got the box it was broken from water damage, and the card itself was fully openable into the motherboard. Not a great experience from Elgato, and they have not answered my refund request yet after a week...