Streamdeck now requires an account to use plugins. No thank you Bought a streamdeck couple of months ago and been enjoying it rather well. Not used freqvently but it has been working. However today I've noticed they now demand that you create an account JUST to add plugins for the Stream Deck software. Elgato didn't require account before. Why does Elgato feel the need to track and datamine everything we do? I will problably start looking around for alternatives.

There is no customer service There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them. The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

Ordered direct from Elgato. Wrong colour shipped. Still chasing the refund 14 days after returning product Ordered direct from Elgato. Wrong colour product shipped. Notified them immediately. Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number. Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for. 14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.

Successful digitisation of VHS tapes with Elgato Video Capture dongle I bought an Elgato Video Capture dongle from PLI Computers in Melbourne Australia and it has worked really well. I was able to copy all my VHS tapes over to my laptop without any issues at all. Loading the software was a bit cumbersome but once it was on the laptop it was literally plug and play. Well worth the money.

Worst App Worst App. They created new version of wave link which messed up everything, Their audio source is crashing OBS and interfering Better buy 10$ headphones than this crap! Spent more than 1k$ in whole set up. Never gonna buy again their product.