Elgato

115 North McCarthy Blvd, 95035, Milpitas, United States
http://www.elgato.com
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1.95
Based on 20 Reviews

5

20.00%

4

0.00%

3

0.00%

2

15.00%

1

65.00%
About Elgato

Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms. Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows. Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.

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Chaz Phillips
GB

Great experience with Elgato Great experience with Elgato. Purchased a 4k Capture Card from Currys and somehow, the USB connector became bent. I went straight to Elgato, who arranged for a return and replacement. Above and beyond what I expected from them in all honesty. The product is great too. Thanks guys!

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Disgruntled
GB

Awful Customer Service Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.

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Russ
AU

There is no customer service There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them. The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

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Philip Arthur
AU

Successful digitisation of VHS tapes with Elgato Video Capture dongle I bought an Elgato Video Capture dongle from PLI Computers in Melbourne Australia and it has worked really well. I was able to copy all my VHS tapes over to my laptop without any issues at all. Loading the software was a bit cumbersome but once it was on the laptop it was literally plug and play. Well worth the money.

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Adam Kramer
GB

Ordered direct from Elgato. Wrong colour shipped. Still chasing the refund 14 days after returning product Ordered direct from Elgato. Wrong colour product shipped. Notified them immediately. Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number. Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for. 14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.

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