Streamdeck now requires an account to use plugins. No thank you Bought a streamdeck couple of months ago and been enjoying it rather well. Not used freqvently but it has been working. However today I've noticed they now demand that you create an account JUST to add plugins for the Stream Deck software. Elgato didn't require account before. Why does Elgato feel the need to track and datamine everything we do? I will problably start looking around for alternatives.

Bought elgato video capture and it wasn’t plug n play.( FOR ME. ) Bought elgato video capture and it refused to work on my older Mac , and a iPad , the latter one only a few months old. Hmmm Operator error ?? Finally download a version of the required software onto a much newer OS version .. I think Website seems to have a lot of beta stuff, and clunky pop ups, confusing.. So, not for me in the end, which is a shame, expensive , didn’t work for me, sent back, time …. And move on😄

EL Gato is way overrated I have owned several EL Gato products including a stream deck, a capture card and most recently the Wave 3 microphone. At one time paying a little more for EL Gato products seemed like a good choice, but with my experience it has not been the case. Over time all of the above products let me down with compatibility issues during software updates and poor tech support. The wave 3 sound quality become so bad I just got rid of it after less than a year of use. I tried everything, wasted a lot of time and in the end it just didn't do the job. That's kind of been my experience with all EL Gato products. Sad but true. I wouldn't buy from them again.

Ordered direct from Elgato. Wrong colour shipped. Still chasing the refund 14 days after returning product Ordered direct from Elgato. Wrong colour product shipped. Notified them immediately. Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number. Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for. 14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.

Awful Customer Service Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.