EL Gato is way overrated I have owned several EL Gato products including a stream deck, a capture card and most recently the Wave 3 microphone. At one time paying a little more for EL Gato products seemed like a good choice, but with my experience it has not been the case. Over time all of the above products let me down with compatibility issues during software updates and poor tech support. The wave 3 sound quality become so bad I just got rid of it after less than a year of use. I tried everything, wasted a lot of time and in the end it just didn't do the job. That's kind of been my experience with all EL Gato products. Sad but true. I wouldn't buy from them again.

Would certainly recommend Elgato! I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay. Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently. I would recommend Elgato both for the hardware, software and customer service. Thank you for your products and for caring!

They hung up on me My elgato HD60S has never worked right, despite my PC being a beefy god. Today it completely shut down, no signal. I've replaced all the cables, followed all the troubleshooting on their website and did some extra on my own. When I finally gave up and called their support (At 11am MST on a Thursday) the robot said no customer support agents were available, and to call back later, then HUNG UP on me lmfao. Unprofessional company who will literally ignore you if you have any problems with their overpriced junk parts.

AUDIO LOSS DURING STREAM/RECORDING ARE… AUDIO LOSS DURING STREAM/RECORDING ARE YOU KIDDING ME? YOU SCUMBACK🤬🤬🤬 I bought an Elgato HD60S for 220 dollars in 2019 september of 2019 but startet to activley use it in the end of 2019 or start of 2020. But after nearly 2 years later my elgato startet do this thing where it loses audio during a stream/recording if you want to get a good capture card go for hdmi video capture/USB capture cards instead they're cheaper and just as good as an elgato. And i use windows, windows 10

Ordered direct from Elgato. Wrong colour shipped. Still chasing the refund 14 days after returning product Ordered direct from Elgato. Wrong colour product shipped. Notified them immediately. Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number. Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for. 14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.