They hung up on me My elgato HD60S has never worked right, despite my PC being a beefy god. Today it completely shut down, no signal. I've replaced all the cables, followed all the troubleshooting on their website and did some extra on my own. When I finally gave up and called their support (At 11am MST on a Thursday) the robot said no customer support agents were available, and to call back later, then HUNG UP on me lmfao. Unprofessional company who will literally ignore you if you have any problems with their overpriced junk parts.

Awful Customer Service Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.

Support Not Existed Bought elgato HD60 S+ but I receved a faulty one. I tried all the instructions given but no luck. I had the HD60 so I guess there is no much setup difference apart from the software. S+ required 4K Capture. I contacted them but they just ignoring you. So will not buy again. Even corsair products I will not buy again from these cowboys. Complaint Ticket: (2001256781)

Would certainly recommend Elgato! I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay. Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently. I would recommend Elgato both for the hardware, software and customer service. Thank you for your products and for caring!

Shocking customer service Shocking customer service, 2-3 days for a reply is ridiculous. Do not buy anything from them outside of amazon or paypal.