There is no customer service There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them. The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

I bought the El Gato Video Capture less… I bought the El Gato Video Capture less than a year ago used it about 3 times and it stopped working. I contacted customer support and for 89.00 they have been giving me the run around for over a month. I have complied with their 10-step analysis process to see what is wrong with the software and to this date, there is no resolution. This is the worst case of customer service I have ever had—no offer to replace it with a new product or refund. Just email after email and it seems like Im communicating with a Bot half the time. They just want me to give up to wipe me off the list. The product was a huge waste of money and time. Also when you call the customer service number no one ever picks up.

Successful digitisation of VHS tapes with Elgato Video Capture dongle I bought an Elgato Video Capture dongle from PLI Computers in Melbourne Australia and it has worked really well. I was able to copy all my VHS tapes over to my laptop without any issues at all. Loading the software was a bit cumbersome but once it was on the laptop it was literally plug and play. Well worth the money.

Streamdeck now requires an account to use plugins. No thank you Bought a streamdeck couple of months ago and been enjoying it rather well. Not used freqvently but it has been working. However today I've noticed they now demand that you create an account JUST to add plugins for the Stream Deck software. Elgato didn't require account before. Why does Elgato feel the need to track and datamine everything we do? I will problably start looking around for alternatives.

Ridiculous! No shipping updates, order cancelled upon inquiry! Ridiculous. I ordered a webcam from this site almost 2 weeks ago and my order details showed it was still processing. I contacted the customer support only for them to tell me they don't ship to APO but they had it as a clear option when ordering. There were no updates at all and i was expecting it to arrive very soon for a livestream. After my inquiry the order was cancelled and they insulted me with a 15% discount. Horrible experience.