They hung up on me My elgato HD60S has never worked right, despite my PC being a beefy god. Today it completely shut down, no signal. I've replaced all the cables, followed all the troubleshooting on their website and did some extra on my own. When I finally gave up and called their support (At 11am MST on a Thursday) the robot said no customer support agents were available, and to call back later, then HUNG UP on me lmfao. Unprofessional company who will literally ignore you if you have any problems with their overpriced junk parts.

Would certainly recommend Elgato! I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay. Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently. I would recommend Elgato both for the hardware, software and customer service. Thank you for your products and for caring!

Revieved damaged product I bought a HD60 S capture card, and when i got the box it was broken from water damage, and the card itself was fully openable into the motherboard. Not a great experience from Elgato, and they have not answered my refund request yet after a week...

Such a pain in the a-se! Video capture: When it works it's great, but often for no reason there's just 'no signal' and only sound. Closing everything down might get it working again, but when one VHS tape gives 'no signal' (no picture) then this carries over to other videos as well so you don't know what videos are good and what are bad. For the cost of this product it needs some serious sorting out and debugging.

Ridiculous! No shipping updates, order cancelled upon inquiry! Ridiculous. I ordered a webcam from this site almost 2 weeks ago and my order details showed it was still processing. I contacted the customer support only for them to tell me they don't ship to APO but they had it as a clear option when ordering. There were no updates at all and i was expecting it to arrive very soon for a livestream. After my inquiry the order was cancelled and they insulted me with a 15% discount. Horrible experience.