Revieved damaged product I bought a HD60 S capture card, and when i got the box it was broken from water damage, and the card itself was fully openable into the motherboard. Not a great experience from Elgato, and they have not answered my refund request yet after a week...

They hung up on me My elgato HD60S has never worked right, despite my PC being a beefy god. Today it completely shut down, no signal. I've replaced all the cables, followed all the troubleshooting on their website and did some extra on my own. When I finally gave up and called their support (At 11am MST on a Thursday) the robot said no customer support agents were available, and to call back later, then HUNG UP on me lmfao. Unprofessional company who will literally ignore you if you have any problems with their overpriced junk parts.

Would certainly recommend Elgato! I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay. Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently. I would recommend Elgato both for the hardware, software and customer service. Thank you for your products and for caring!

Ordered direct from Elgato. Wrong colour shipped. Still chasing the refund 14 days after returning product Ordered direct from Elgato. Wrong colour product shipped. Notified them immediately. Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number. Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for. 14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.

Great experience with Elgato Great experience with Elgato. Purchased a 4k Capture Card from Currys and somehow, the USB connector became bent. I went straight to Elgato, who arranged for a return and replacement. Above and beyond what I expected from them in all honesty. The product is great too. Thanks guys!