DK
GBNext level customer service. I received a beautiful knife with a small imperfection, if you can even call it that. I sent an email hoping just for advice on maintenance for it and not expecting anything else but an email with that. Anthony ordered a new knife to be shipped out before they even replied. Three incredibly easy transactions in a row, and for such a small team their shipping times are top notch.
Secbit
GBBeautiful and Great Service I purchased a custom Wa DANIEL RYAN Alder Burl - Brass Spacer - Black Horn - 90mm - 150mm Blades handle to go with a TAKESHI SAJI VG-10 GOLD DAMASCUS PETTY 130MM knife. Great looking combo and it is sharp. Tokushu Knife provided an excellent purchase and great customer service. I would highly recommend them. Thank you
Paul Ramos
GBGood knife but wish they would package it better! I ordered a Dau Voa 350mm slicer. The first slicer I received was a 270mm slicer from them. Called Zach immediately after opening and they sent out the correct knife with a pre-label to send the other knife back. My only gripe is, I wish they would package these knives better. When I received both knives, the shipping boxes were damaged and or crushed. I was disappointed in that.
Olivier Nguyen
GBOrder process is simple, easy with seamless customer service Order process is simple and easy. The knife ship promptly and the knife arrived in well protected package. The handle a slightly lose after usage, reached out to Tokushu expert the Zach, he quickly respond and provided return shipping label.
Flaviano Gulli
ITThey work well and fast They work well and fast. I searched for an afternoon when I wanted to buy my knives, and I chose this shop because of the range of choice and the price tags. I found the same knives on other shops for 50/100€ more. Their shipping and handling was also superb. Bonus points to them for shipping with DHL, which delivered my package on a Friday instead of the ETA of the next Monday. I did learn that there's an import tax, besides VAT, so be prepared to spend a bit more than you thought. Besides that, they reply to questions very fast on their site chat. I didn't have as much success with the contact us email form though, so if you want to contact them, I suggest using the chat. Needless to say: the knives are fantastic.