Delays and empty promises...No Product delivered I purchased a product and was promised numerous times that it was in production and would be shipping soon. This went on for over 6 months and finally I gave up and asked for a refund. They said my check was in the mail but who writes checks these days. The check of course never arrived. I was asked to pay thru Zelle with a small discount which was a mistake. Make sure you if you do business with Ciamillo you have some type of purchase protection. I understand the company's products are custom made but don't treat people like jerks. Be transparent about the build process. That being said - having bought a set of rim brakes made by Ciamillo from another online vendor, I can attest that the company's products are nicely crafted. You just have to keep your fingers crossed that they actually build your product and deliver. Overall my experience was a major annoyance and I will no longer be buying anything from them again. Update: My check is in the mail??? It's been over 3 months and still nothing received. I'm done here.

Extreme caution Extreme caution These brakes are said to be very light, but also said to provide very little stopping power. I'd give my first hand impression but they were never delivered despite payment in full. Not surprising considering that bike forums across the globe are littered with documented experiences of customers who pay Ted in full, receive nothing, and never receive a refund. Many promises will be made, tracking numbers given, etc. but they are lies. On the odd occasion a refund is given, it is only done after a negative review is posted or legal threats made. The refund is then conditional on the negative review being deleted. It's a multinational scam that Ted has been running for years. Avoid like the plague. If you must have these brakes they can be purchased on AliExpress for a fraction of the price and you will actually receive them. Still, don't expect them to stop your bike.

Never received product I ordered and paid for a swim fin back while I was on deployment. When I returned to the states, I sent several emails reminding him that I had not received my product yet. I had several phone calls with Ted. Each phone call he told me "It'll be ready in 2 weeks." Eventually he just stopped answering my phone calls and emails. Just to make sure, I sent another email recently. I am pretty sure he blocked me.

Anyone else not receiving their orders… Anyone else not receiving their orders from Ted? I paid for the 'on-sale' crankset 6/2/23. Was told estimated shipping 6/28/23 and I never received it. I emailed a follow-up on 7/14/23 and received an email from Ted on 7/25/23 stating should be out by the end of that week provided his machine was back on line. I followed up again on 8/28/23 and now nothing from Ted to date just radio silence. I purchased the lekki8 brakes from Ted (review below) and transaction was uneventful. I'll update this review if anything changes but I wanted to share with the community my ongoing experience. 9/24 Update - I received an email from Ted on 9/12 in regards this review. He stated he was hoping to get the crankset sent out by the end of the week or 9/15. Still nothing. I have notified my bank about what is going and filed a claim. They are currently investigating.

Exceptional customer service I purchased a set of L8 Ultra calipers in the summer of 2022, and unfortunately the front caliper was damaged in a race crash in September of that year. I contacted Ted to inquire about a replacement, and was blown away by his offer to replace the caliper free of charge! There were some delays in receiving the replacement, but Ted is an artisan who also relies on other providers for components. Ted is a great guy, and very easy to communicate with - all you have to do is give him a ring, and he is almost always sure to answer. I highly recommend Ted to anyone looking for a lightweight, made in the USA, high performance brake caliper!