They won't let you Return the item. We bought this for our dog. Unfortunately it does not work for him, he couldnt even get up wearing it. :( This doesnt help dogs with a weak back. Which is sad, but we can try something else. However, we are truly unhappy to realise that they do not let us return the item. We would not have been so brave to spend over 300 dollars to get this if we had realised it before purchasing. We absolutely feel stupid. I recommend not to buy it if you aren't certain it will work for your puppy. Absolutely Unhappy with ORTHODOG.

Absolutely horrible fit and Service Absolutely horrible fit. I have a thin greyhound mix. I did measurements like the video said, they even called to verify measurements before shipping, I sent photos. Up till then I got great customer service. But when the product got her, I watched their videos and others on YouTube, no way will this brace stay on my dogs leg. The minute she lays down it slides below the knee. I have reached out to customer service with 4 emails including photos and video and the won’t respond back. Horrible waste of money!!!!!!!!!!!!!!!

Blessing of a Product! In 2019 Tansy tore one of her back ACLs and the following year, she tore the other back ACL; both were corrected with surgery. However, after that she began developing arthritis in her back and hips. Over the last several months, the signs of aging and the arthritis have quickly caught up with Tansy. She has been having a very difficult time moving around or standing for any length of time. Her front paws began to deform, likely in part due to her compensating for the pain and deformation in her back end. An Aunt told us about OrthoDog and said it had worked wonders for their dog. We knew we had to try it in hopes of giving Tansy a better quality of life for whatever time she has left. Tansy doesn't necessarily like wearing it, and she acts like a bit of a baby about it, but it has been nothing short of a wonderful little miracle seeing our sweet fur-baby being able to move around better, after only a few days of wearing the brace. It's still obvious in her mobility that Tansy is 15 years old, but the Orthodog brace has brought a little bit of her spark back as she seems to be in less pain and able to move around more freely. For all of that, we are extremely grateful and feel the brace is worth every penny! The customer service has also been fantastic - from verifying measurements so we make sure to order the correct size, to consulting on the fit of the brace after we received it. Thank you, Orthodog, for helping us make Tansy's life (and ours in return) better!

My McNab collie was such a fast runner… My McNab collie was such a fast runner she tore her ACL going full out. After taking her to the Vet he suggested surgery. Our girl, being a rescue baby, suffers from many anxieties, so we decided that experience would not be an option. I couldn't put her through more trauma. Fortunately, I watched a positive Youtube video about Ortho Dog. Following their website instructions, I placed my order.The customer care I received from that moment on was the best I have ever received from any vendor, online or in person. I feel that they would still be there for me anytime going forward. I was even contacted to confirm her measurements, which I did not get correct. Sarah worked with me so the fit was great. Instruction for me to attain success was unlimited. It did take me a few trial and errors to get everything where it needed to be to give Bree the stability she needed. Sarah worked with me every step of the way. It was my learning curve, not the brace. Best decision ever to be a Ortho Dog client - forever grateful.

Be very sure you are able to waste a… Be very sure you are able to waste a lot of money when it doesn’t fit properly. My dog is tall and thin (I wish I had seen some reviews here before buying) and even after watching all the videos multiple times, reading all the instructions over and over and sending pictures and emailing back and forth (customer service does try) I couldn’t get the brace to stop sliding down past his knee when my dog sat. I even took the brace to my vet - the technician had no luck, and the vet said the brace would work only for a limited range of dogs depending on body size and leg length. I had high hopes and gambled - and LOST. Be very, very sure before you take the chance.