Do Not Ever Buy Their Adjustable Bed Base from Sleep Number!!! Leggett & Platt has been a nightmare to work with. I bought their adjustable bed base through Sleep Number, but it doesn't work. They won't refund my money for a product that doesn't work, and getting multiple repairs has done absolutely nothing. I've spent hours on the phone with them (mostly on hold) and I was most recently told by Debbie, who was condescending and interrupted me repeatedly, that they have to replace the same part at least 3 times before they will even begin to consider replacing the base. Each repair takes weeks to happen and their technician won't call me to set up an appointment. I have to call L&P again and wait on hold for at least an hour to get the contact information for their technician so that I can call them and ask them to come and do the repair. We are out thousands of dollars for a piece of junk and useless customer service.

Horrible Company If you purchase a SleepNumber bed and start having your issues this is the company you deal with. Be prepared to wait on hold for 45min-1hr + every time you call, they over charge on their products and the installation is ridiculous example my part cost $150 and they wanted that plus $200+ to send the repair person. Horrible company horrible everything .

Terrible customer service Terrible customer service. I told the operator it is probably the remote I tried everything else. I tried to reprogram the remote nothing worked. She said am I home with the bed I told her no I was working she snickered and laughed on the other end of the line. Made me feel like I was stupid for not being home. I said I just need an appointment she said not until you talk to someone so we can troubleshoot. Very disrespectful. Not helpful at all. Terrible customer service. I’ll never do business again.

Worst customer service experience ever I called customer service today about some noises my adjustable base was making and spoke with Debbie. After listening to my description of the noises, Debbie told me I would need to order both a new Vibrate motor and the motor(s) responsible for raising and lowering the bed. When I questioned how she would know this without either hearing the noises or at least examining the base, she told me she was both an electrician and a technician and would I like to order those parts now? Every question I asked from that point forward was met with annoyance, impatience, and impertinence. Despite my every attempt to keep the conversation cordial so I could get more information, she continued to be arrogant, condescending, curt, and generally unpleasant. This is the only Leggett & Platt product I've owned. Based on this conversation alone, it will be my last. I realize the consumer market is only one part of Leggett & Platt's customer base, but experiences like this are brand killers.

Products are $2000 pieces of trash Products are $2000 pieces of trash. Made so poorly! Bed is 1 1/2 years old and looks like we have to replace it. Adjustable base is sunken down towards the floor where it bends. Warranty is over at a year old.