Horrible Company If you purchase a SleepNumber bed and start having your issues this is the company you deal with. Be prepared to wait on hold for 45min-1hr + every time you call, they over charge on their products and the installation is ridiculous example my part cost $150 and they wanted that plus $200+ to send the repair person. Horrible company horrible everything .

Been on the phone for an hour Been on the phone for an hour and still no one has answered. You’re warranty is a scam

Worst customer service experience ever I called customer service today about some noises my adjustable base was making and spoke with Debbie. After listening to my description of the noises, Debbie told me I would need to order both a new Vibrate motor and the motor(s) responsible for raising and lowering the bed. When I questioned how she would know this without either hearing the noises or at least examining the base, she told me she was both an electrician and a technician and would I like to order those parts now? Every question I asked from that point forward was met with annoyance, impatience, and impertinence. Despite my every attempt to keep the conversation cordial so I could get more information, she continued to be arrogant, condescending, curt, and generally unpleasant. This is the only Leggett & Platt product I've owned. Based on this conversation alone, it will be my last. I realize the consumer market is only one part of Leggett & Platt's customer base, but experiences like this are brand killers.

Products are $2000 pieces of trash Products are $2000 pieces of trash. Made so poorly! Bed is 1 1/2 years old and looks like we have to replace it. Adjustable base is sunken down towards the floor where it bends. Warranty is over at a year old.

Price gouging I recently bought two extra part massagers for my bed. The last time I bought them in 2019, they cost $17. The ones I just bought cost $63 each. Even accounting for inflation, this is price gouging. I bought them because I had no other way to get them. The ones on eBay, Amazon, Temu, etc would t work.