Subscriptions auto-renew I was gifted three UrthBoxes at Christmas. One box/mo, J-F-M. In March they billed me for another 3 boxes. Don't know how they got my card. Told me that when I redeemed my gift card in December, that act initiated a subscription that auto-renews. That is NOT okay. Box contents were okay. I'm not fond of energy drinks, weird smoothies, or gummy bears.

Gluten in GF box...multiple times! Subscribed for the gluten free box and received my 4th box last week. This was the THIRD time I've received gluten in my box. I've emailed each time, and each time reassured it won't happen again. The last time I emailed the rep did not apologize and argued with me instead. Incredibly bad service, and honestly just down right dangerous for those with allergies!

Boxes are not curated carefully These boxes are not safe for those with any sort of allergy or Celiac. We got a GF box subscription as a gift and in turn, gave one as a gift. The recipient of our gift got ramen one box; first ingredient: wheat. Ours contained products that were not labeled GF and were produced on shared lines. Also do you like gravy? Because our box contained packets of gravy, more than once (how fun!)

Fantastic All Around!!!! So I ordered a six month gift subscription for my mom’s birthday and I had such a good experience I wanted to share! Their customer service is fabulous, I made a mistake when I ordered and they were quick with their response to help me fix and and they even expedited the first shipment so it would show up on time for my moms birthday! And my mom absolutely went gaga for all the tasty, unique snacks that were sent. She couldn’t wait for the next shipment to come to see what taste bud enticing delights awaited her. Thank you, Urthbox, for the wonderful experience, I will definitely be ordering again.

Be Very Careful Purchased a subscription for my daughter who has celiac disease for Christmas. Annoying they make the recipient provide a credit card even when redeeming a gift. The worst though is sending her a gluten free box containing wheat in 2 products. Then arguing about it when brought to their attention. Avoid this company at all costs!