Excellent Service!! Excellent Service!! JMAC was extremely helpful when we were in a tight squeeze needing parts.I called for three requests and spoke to Lucas. He helped me figure out alternatives for a discontinued product, rushed an order for me and verify part numbers for a compatible solution. I highly recommend JMAC for your security needs and thank you again Lucas!!

JMAC processed my order expeditiously… JMAC processed my order expeditiously which was unreal given this is the holiday season. My package arrived next day and I even had a customer service contact in regards to something I had asked about. TJ handled my order and was excellent. Will purchase from again.

Purchasing was fine, returning an incorrect part wasn’t good Customer service was great when trying to find a certain part we needed to repair our electronic lock system. Two things prevented me from giving 5 stars. The part was shipped from a warehouse in a small box with no bubble wrapping around the part. Unfortunately, the security company person we entrusted to fix our lock had us order the wrong model part. Due to this person giving us the wrong information, and the fact that he had tried to install, we were told by a JMAC customer service person that we couldn’t return it. The part was still in good condition, but weren’t allowed to return. This was very disappointing as with shipping, we were “out” several hundred dollars with a part we can’t even use.

Simple to use website! The item that I wanted was in stock and I was able to select it and head straight to checkout. The checkout process was very simple and straightforward. Looking forward to receiving my product in a timely manner. Love the simplicity of the website!

Lucas Veraldi The Customer Service experience with Lucas Veraldi was quite pleasant. He went beyond the call of duty to ensure that I was taken care of and also satisfied within hours of the request.