Response time for inquiries was quick… Response time for inquiries was quick and thorough. We did initially get a defective concentrator. The process for return and replacement was easy. As a retired corporate QA person, things do go wrong with products. It is the response to the issue that defines trust. Varon responded well.

Excellent company. Fast service. I am very pleased with the quick delivery of the unit. It arrived well packaged and well protected from handling and the elements. As far as the instruction booklet, I found it easy to read and comprehensive, clearly illustrated and explained. I couldn’t be more pleased with my Varon Concentrator, It works beautifully and gives me the confidence knowing it is working to maintain needed oxygen at home and traveling. It was worth the price and I value it each breath I take. I would highly recommend to anyone who is considering a quality Concentrator for themselves or a loved one.

A quality oxygen concentrator I needed a oxygen concentrator and went the usual route renting a less than quality machine supplied by the local medical company. The machine was old, heavy and noisy a big energy waster to say the least. Varon Oxygen Concentrator fit the bill. Very quiet easy on energy and light no wheels needed. I could not be more happy with my purchase. Jim S

The unit died the light flashes the… The unit died the light flashes the drops off . Contacted the factory site they told me that unless I purchaseed the unit from their site they couldnt help me. i purchased the unit from ebay from a dealer I thought was autorized from Varon.

Poor Customer Service. The product works fine. It is louder than they state it is. The customer service is non existent. First off, they state if you pay with pay pal you get 15% off. Nope, didn't happen. Wrote the company, no response. I've written them regarding the machine being loud. No response. My o2 numbers improved. The product arrived quickly but don't expect any type of service.