Response time for inquiries was quick… Response time for inquiries was quick and thorough. We did initially get a defective concentrator. The process for return and replacement was easy. As a retired corporate QA person, things do go wrong with products. It is the response to the issue that defines trust. Varon responded well.

Very quite device It took me awhile to use it I wanted to get extra O2 tubes and something to clean them with. It is quieter than I thought it would be - I was using the nasal cannula wrong no instructions for that - I love the machine it helps me almost every night, so glad I have it - I would suggest a different hose connector though one that is tapered so it is easier to put the tubing on bless youall.

Works as advertised Unit came in perfect condition, packed well. Instructions were easy to follow. Unit and remote work as they should. Oxygen level dropped too low while I was sleeping which is why I purchased the unit. This unit has alleviated that problem. I would not have a problem making another purchase.

Very surprised to see positive reviews… Very surprised to see positive reviews of a company I know to be deceptive. Bait and switch is how I’d characterize them. Their advertising goes on and on about 90% oxygen concentration but their entry level is only 30% concentration which is not something they tout prior to the sale. Be very cautious when dealing with these folks, they will ship you something from China which you will never be able to return and they will offer you a small credit to shut you up.

Excellent Product Hello, My wife has severe COPD. Having both the room and portable concentrators has been, both upstairs and downstairs, has been a necessity for several years now. The affordability and quality of Varon's units have helped with the quality of her remaining life. Our insurance did cover one unit with a $26.50 copay each month. I cancelled the insurance unit after using one of our concentrators and verifying its quality and reliability for over a year. This has saved me money over the years.