Poor Customer Service. The product works fine. It is louder than they state it is. The customer service is non existent. First off, they state if you pay with pay pal you get 15% off. Nope, didn't happen. Wrote the company, no response. I've written them regarding the machine being loud. No response. My o2 numbers improved. The product arrived quickly but don't expect any type of service.

Response time for inquiries was quick… Response time for inquiries was quick and thorough. We did initially get a defective concentrator. The process for return and replacement was easy. As a retired corporate QA person, things do go wrong with products. It is the response to the issue that defines trust. Varon responded well.

The unit died the light flashes the… The unit died the light flashes the drops off . Contacted the factory site they told me that unless I purchaseed the unit from their site they couldnt help me. i purchased the unit from ebay from a dealer I thought was autorized from Varon.

A quality oxygen concentrator I needed a oxygen concentrator and went the usual route renting a less than quality machine supplied by the local medical company. The machine was old, heavy and noisy a big energy waster to say the least. Varon Oxygen Concentrator fit the bill. Very quiet easy on energy and light no wheels needed. I could not be more happy with my purchase. Jim S

Everything like ads The VT-1 is everything advertised and specified on the website. I have tested both flow and O2 concentration percentage and they match the specifications. I did notice power consumption appeared to be only 50 watts when using 12-14v battery/car which is excellent and better than the 75 watts specified. I am thinking the 75watts is with the 120v AC power supply and you get some inefficiencies with the converter/adapter. The unit does live up to the 58db sound level specified, about the level of normal speech.