Response time for inquiries was quick… Response time for inquiries was quick and thorough. We did initially get a defective concentrator. The process for return and replacement was easy. As a retired corporate QA person, things do go wrong with products. It is the response to the issue that defines trust. Varon responded well.

I have been using my Varon Oxygen 2 months now.… I have been using my Varon Oxygen Concentrator for over a month now. I am beyond satisfied with this product. I would highly recommend this concentrator to any one who is looking for one. The price is right and the quick delivery.

Poor Customer Service. The product works fine. It is louder than they state it is. The customer service is non existent. First off, they state if you pay with pay pal you get 15% off. Nope, didn't happen. Wrote the company, no response. I've written them regarding the machine being loud. No response. My o2 numbers improved. The product arrived quickly but don't expect any type of service.

Excellent Product Hello, My wife has severe COPD. Having both the room and portable concentrators has been, both upstairs and downstairs, has been a necessity for several years now. The affordability and quality of Varon's units have helped with the quality of her remaining life. Our insurance did cover one unit with a $26.50 copay each month. I cancelled the insurance unit after using one of our concentrators and verifying its quality and reliability for over a year. This has saved me money over the years.

Very quite device It took me awhile to use it I wanted to get extra O2 tubes and something to clean them with. It is quieter than I thought it would be - I was using the nasal cannula wrong no instructions for that - I love the machine it helps me almost every night, so glad I have it - I would suggest a different hose connector though one that is tapered so it is easier to put the tubing on bless youall.