Excellent Product Hello, My wife has severe COPD. Having both the room and portable concentrators has been, both upstairs and downstairs, has been a necessity for several years now. The affordability and quality of Varon's units have helped with the quality of her remaining life. Our insurance did cover one unit with a $26.50 copay each month. I cancelled the insurance unit after using one of our concentrators and verifying its quality and reliability for over a year. This has saved me money over the years.

Works as advertised Unit came in perfect condition, packed well. Instructions were easy to follow. Unit and remote work as they should. Oxygen level dropped too low while I was sleeping which is why I purchased the unit. This unit has alleviated that problem. I would not have a problem making another purchase.

Poor Customer Service. The product works fine. It is louder than they state it is. The customer service is non existent. First off, they state if you pay with pay pal you get 15% off. Nope, didn't happen. Wrote the company, no response. I've written them regarding the machine being loud. No response. My o2 numbers improved. The product arrived quickly but don't expect any type of service.

Response time for inquiries was quick… Response time for inquiries was quick and thorough. We did initially get a defective concentrator. The process for return and replacement was easy. As a retired corporate QA person, things do go wrong with products. It is the response to the issue that defines trust. Varon responded well.

Varon is a deceptive company which… Varon is a deceptive company which employs the bait and switch technique to rip off customers with generators that cannot produce more than 32% oxygen- far less than any person needing oxygen requires. They ship from china and won’t take returns. Buyer beware of this fraudulent junk factory