I recived the item ontime I received the item ontime, when i opened it there were some broken parts - i contacted Amazon and Tool Authority promptly got back to me and gave me a full refund and paid the return-postage Alison was my contact at T A. She was friendly, courteous and professional and i got the impression that she was genuinely concerned Thank you Tool Authority and Amazon

Customer Service/Quality Hardware A+ Customer Service is always top notch and help me in every way to find what I am looking for with ease. Shipping is fast and the quality of the hardware is always exceptional. I have and will continue to use Tool Authority for the companies needs, Thank you A+++++

Tool Authority needs to make it clearer … Tool Authority needs to make it clearer on their checkout page that if you are used to entering a PO #, you cannot do so. Unless you have an account set up and approval to go on the order of a PO, the order goes into LALA Land. I learned this the first time I ordered something - I cancelled the order after 2 weeks as I'd not heard anything from the company. After I cancelled, I was told the order hadn't gone thru because they didn't have payment info (tho I entered my CC number when I ordered) - but because I also entered a PO #. Kind of a ridiculous way of doing business - maybe contact me and tell me that?

EXCELLENT COMPANY!! Simon Ceilings & Framing North Liberty Indiana HIGHLY recommends Toolauthority! Customer Service and Pricing is EXCELLENT on both recent orders! Shipping also EXCELLENT! Will be a returning customer for our specialty tool needs! Tom & Donna Simon Simon Ceilings & Framing 28830 New Road North Liberty IN 46554

Very fast shipping Very fast shipping. Knowledgeable customer support. Great sale. Website easy to navigate. I will buy again when needed. Thanks, Warren.