No Customer Service available I ordered a switch from them after Christmas. I ordered the wrong one and since have been trying to get a hold of them to see how to return the switch and get the right one. I have sent 6 emails to their customer service and I have attempted to call their customer service number several times which sounds like a standard cellphone!!! It rings, nobody answers and a standard voicemail picks up!!! I am so upset! I spent $193 and can't get a hold of anybody from this company!!!!!

Customer Service Sucks! Where in the hell is the customer service? No response what so ever. Stay away people, you have been warned.

I ordered a K19 I ordered a K19 and selected 2 day shipping, but found out in the package tracking that it was not sent through the method I had paid for. I ended up getting the package after about a week and in the process I called to get a refund on the shipping. I talked to a rep and within about 5 minutes I had the money back. The guy that helped me was honest and personable. It was simply a human error for whenever they shipped it out. Turned a lame situation into a good one.

Solid Product Good quality and came in safe shipping. Always do a crack check on your ceramic plates when you receive them. Several trusted YouTubers videos of these plates getting shot are what help me decided to get them.

Outstanding All the way around Our agency ordered two shields in late August while trying to spend left over funds from the previous budget year. I contacted the company and they worked with me to assure that the shields were invoiced prior to shipping, which is not their normal business process. typically they charge your credit card when the item ships so I was messing with how they do things. Within an hour they had done exactly what I had asked and sent me a "Paid invoice" which stated "awaiting fulfillment". Within two more days they shipped the shields and they arrived ahead of schedule. The shields are excellent quality and carefully packaged to protect them in transit. Got exactly what we "special" ordered, very quickly and the customer service/support was outstanding.