Brought this unit 5/6/23 an it has… Brought this unit 5/6/23 an it has stopped working tryed calling no answer e-mail them they said I would have to take it somewhere too have it fixed SCAM SCAM do NOT buy

So happy with my purchase! I am extremely pleased with my purchase. The device works excellently, offering around one hour of usage on a single charge and taking approximately one hour to recharge. It is also lightweight and easy to carry. As a resident of Alberta, Canada, I received my order within nine days, which was quite impressive. To summarize, my experience with the oxygen concentrator has been fantastic, as it arrived promptly and has been functioning exceptionally well.

I purchased this machine for my… I purchased this machine for my brother, who relies on an oxygen machine for his daily needs. It has been a game-changer, granting him the freedom to venture out with confidence. Its compact size and accompanying carry bag make it incredibly convenient, and the inclusion of a car charger for travel is a huge plus. What's particularly impressive is its dual-mode functionality; it switches seamlessly between pulse mode and continuous flow, ensuring uninterrupted oxygen delivery. So far, my brother is delighted with its performance. However, I must mention that the initial machine we received was defective and failed to deliver oxygen. Thankfully, the company's customer service was outstanding. Upon contacting them, they promptly responded and, after reviewing a short video demonstrating the issue, arranged for the faulty machine's return. The replacement was dispatched the very next day. Based on our experience, I wholeheartedly endorse both the machine and the company behind it. Their swift and efficient handling of the situation underscores their commitment to customer satisfaction.

I purchased one of their units and O boy what a ripoff I purchased one of their units, after I received it I tried it and realized it was not going to work for me. Since the unit had a 30 day return policy for a full refund, I started trying to call their listed customer service number and found out later in an email that their phone number wasn't working! Then after 9 emails they finally gave me a Rma number and the shipping address that was in China I attached a label and took to UPS where I was told it would cost 400 to 500 dollars to ship it to China which exceeded the purchase price of 351.10. So it's a ripoff if you ever need to return it for credit or service!! What a rip-off!!! BUYERS BEWARE !!

Thank you for resolving the delivery… Thank you for resolving the delivery issue with the portable concentrator battery. After the first one got lost in transit, you promptly sent a replacement, which works perfectly. I would recommend your company to anyone in need of oxygen therapy.