Terrible delivery, terrible customer service -- $2,500 doesn't get you white glove delivery We had to spend $200 on tarps and bungies to cover the 385 pound vanity we ordered -- and then pay two guys a bunch of cash -- to move the vanity in to our house. I have furnished two of my own homes with Crate and Barrel, Pottery Barn and Williams Sonoma, and this is the first company where $2500 spent doesn't get you in-home delivery! We haven't installed yet so my rating might go down. Avoid Signature Hardware if you can. Te

Atrocious service Well, basically ordered bedding 9 days ago sent messages no response. They taken the money, and they say delivery in 3 to 5 days, complete nonsense furthermore they say customer promise basically give good service well that’s in my opinion not true neither. As other people have said don’t buy from them the service is poor, appalling, atrocious, abysmal, and no numbers to call…. Seriously!!!

Shipping took 3 weeks when in stock!! We have a furniture business which had no outdoors, and few weeks ago we bought some outdoor sets. We paid quite a high price because it was supposed to be in stock. 3 weeks it took to be delivered! Items were full of spiders (like 20 of them) very not easy to mount, quality more than average! We have 6,000 items in STOCK, and it takes from the moment the order is placed only 4 to 6 business days to be delivered anywhere in the US. Nice guy on the phone, but I wish he didn't lie to us! Waiting is annoying, especially when you think it's going to be here earlier! Now we just took the exclusive distribution of a major outdoor brand, our clients can't wait 3 weeks for something in stock! (external reference)

Make you pay for shipping Make you pay for shipping, and return shipping is something is not right. Sorry get in the 21st century with our policies. Not so mention their registers were about $100 more for the same ones from another store. Shop here is you have to.

DO NOT BUY!! Ordered an item on the 11th of December, it never arrived, couldn't get a response from anyone, finally they got in touch on the 21st of December and said they would send it by 24parcel force, it's the 9th of January and I still have had no item and no refund so I'm down 40 odd quid. Do not buy from this company, they don't know how too run a business.