Outstanding Warranty -- after 16 years -- honored I purchased a stand alone faucet for my pedestal tub 16 years ago. The inner workings of the faucet (cartridge) broke recently. I didn't have the order number or remember where I bought it. I looked online and found what appeared to be my faucet. I contacted their customer service. They looked up my address, found my order and they said it was under warranty still and would ship it free. Then they realized that unit was discontinued and they are replacing the whole unit! That's amazing customer service. Kendra was the agent and she went above and beyond. I'm so thrilled I bought from Signature Hardware. Their customer service is stellar!! They need to be recognized for this today as it is so rare to find such a great company! I'm just in awe. Thank you, Signature Hardware!

Returned bedding on 12th November… Returned bedding on 12th November tracked as received by company 15th November. Still no refund. Would not recommend. Duvet set was not great quality. Disappointed.

Got half my order 15 days after I ordered. awful company! Do Not Trust! ordered duvet set and a fitted sheet. Looks like I was fairly lucky as I received my duvet set but NO fitted sheet that was paid for! Sent 2 emails, And a message through messenger and WhatsApp. No response! Duvet set not the best quality! Will be contacting my credit card company as it was paid for with my credit card. Awful .. made the mistake of not checking the reviews before I ordered!

I ordered a pillow from this company I ordered a pillow from this company, never received an order confirmation but they took my money straight away Because I have no order number the online chat doesn't work No telephone number to call ABSOLUTE NIGHTMARE- THIS IS NOT HOW YOU RUN A BUSINESS **DO NOT BUY FROM THIS COMPANY ** Yes you did sell the memory foam contour pillow How come it's taken you so long to reply- were you waiting until you no longer sold pillows Just look at your company's reviews- they speak for themselves

Purchased a very heavy stone sink that… Purchased a very heavy stone sink that arrived fast and very well packaged but with a blemish. My customer service experience was great. It was so easy to send an email with a picture of the blemish, and they inspected the replacement sink before shipping it out. Thank you Ashley!