Unreliable delivery timelines and bad customer service Quality of the product is good, but we have been waiting for three weeks for a piece we purchased, being constantly told that it would be shipped in 3 days. Signature Hardware is not taking responsibility, blaming offshore suppliers. Impossible to talk to a manager. We spent ~2000 USD with this supplier, but instead of offering rush shipment for the piece, which is still missing, they asked for us, the customer, to pay for rush shipment and processed a 9 USD refund as an apology for the delay. Seems a joke.

Purchased a very heavy stone sink that… Purchased a very heavy stone sink that arrived fast and very well packaged but with a blemish. My customer service experience was great. It was so easy to send an email with a picture of the blemish, and they inspected the replacement sink before shipping it out. Thank you Ashley!

Atrocious service Well, basically ordered bedding 9 days ago sent messages no response. They taken the money, and they say delivery in 3 to 5 days, complete nonsense furthermore they say customer promise basically give good service well that’s in my opinion not true neither. As other people have said don’t buy from them the service is poor, appalling, atrocious, abysmal, and no numbers to call…. Seriously!!!

I ordered a pillow from this company I ordered a pillow from this company, never received an order confirmation but they took my money straight away Because I have no order number the online chat doesn't work No telephone number to call ABSOLUTE NIGHTMARE- THIS IS NOT HOW YOU RUN A BUSINESS **DO NOT BUY FROM THIS COMPANY ** Yes you did sell the memory foam contour pillow How come it's taken you so long to reply- were you waiting until you no longer sold pillows Just look at your company's reviews- they speak for themselves

Got half my order 15 days after I ordered. awful company! Do Not Trust! ordered duvet set and a fitted sheet. Looks like I was fairly lucky as I received my duvet set but NO fitted sheet that was paid for! Sent 2 emails, And a message through messenger and WhatsApp. No response! Duvet set not the best quality! Will be contacting my credit card company as it was paid for with my credit card. Awful .. made the mistake of not checking the reviews before I ordered!