Outstanding Warranty -- after 16 years -- honored I purchased a stand alone faucet for my pedestal tub 16 years ago. The inner workings of the faucet (cartridge) broke recently. I didn't have the order number or remember where I bought it. I looked online and found what appeared to be my faucet. I contacted their customer service. They looked up my address, found my order and they said it was under warranty still and would ship it free. Then they realized that unit was discontinued and they are replacing the whole unit! That's amazing customer service. Kendra was the agent and she went above and beyond. I'm so thrilled I bought from Signature Hardware. Their customer service is stellar!! They need to be recognized for this today as it is so rare to find such a great company! I'm just in awe. Thank you, Signature Hardware!

Unreliable delivery timelines and bad customer service Quality of the product is good, but we have been waiting for three weeks for a piece we purchased, being constantly told that it would be shipped in 3 days. Signature Hardware is not taking responsibility, blaming offshore suppliers. Impossible to talk to a manager. We spent ~2000 USD with this supplier, but instead of offering rush shipment for the piece, which is still missing, they asked for us, the customer, to pay for rush shipment and processed a 9 USD refund as an apology for the delay. Seems a joke.

Atrocious service Well, basically ordered bedding 9 days ago sent messages no response. They taken the money, and they say delivery in 3 to 5 days, complete nonsense furthermore they say customer promise basically give good service well that’s in my opinion not true neither. As other people have said don’t buy from them the service is poor, appalling, atrocious, abysmal, and no numbers to call…. Seriously!!!

Bought a pull toilet for over $1,000… Bought a pull toilet for over $1,000 from Signature Hardware. Nicely installed by our Plummer although he complained of no instructions. The toilet is very very loud. It is loud because there is no top to the water reservoir. They don’t sell tops. They will not take returns. Very disappointed.

Absolutely shocking company Absolutely shocking company, ordered goods and no delivery came. When I emailed I received a response full of personal information about the directors. This company should not be trading. Like many I didn’t read reviews.