Unreliable delivery timelines and bad customer service Quality of the product is good, but we have been waiting for three weeks for a piece we purchased, being constantly told that it would be shipped in 3 days. Signature Hardware is not taking responsibility, blaming offshore suppliers. Impossible to talk to a manager. We spent ~2000 USD with this supplier, but instead of offering rush shipment for the piece, which is still missing, they asked for us, the customer, to pay for rush shipment and processed a 9 USD refund as an apology for the delay. Seems a joke.

Purchased a very heavy stone sink that… Purchased a very heavy stone sink that arrived fast and very well packaged but with a blemish. My customer service experience was great. It was so easy to send an email with a picture of the blemish, and they inspected the replacement sink before shipping it out. Thank you Ashley!

DO NOT BUY!! Ordered an item on the 11th of December, it never arrived, couldn't get a response from anyone, finally they got in touch on the 21st of December and said they would send it by 24parcel force, it's the 9th of January and I still have had no item and no refund so I'm down 40 odd quid. Do not buy from this company, they don't know how too run a business.

Absolutely shocking company Absolutely shocking company, ordered goods and no delivery came. When I emailed I received a response full of personal information about the directors. This company should not be trading. Like many I didn’t read reviews.

I ordered a pillow from this company I ordered a pillow from this company, never received an order confirmation but they took my money straight away Because I have no order number the online chat doesn't work No telephone number to call ABSOLUTE NIGHTMARE- THIS IS NOT HOW YOU RUN A BUSINESS **DO NOT BUY FROM THIS COMPANY ** Yes you did sell the memory foam contour pillow How come it's taken you so long to reply- were you waiting until you no longer sold pillows Just look at your company's reviews- they speak for themselves