Got half my order 15 days after I ordered. awful company! Do Not Trust! ordered duvet set and a fitted sheet. Looks like I was fairly lucky as I received my duvet set but NO fitted sheet that was paid for! Sent 2 emails, And a message through messenger and WhatsApp. No response! Duvet set not the best quality! Will be contacting my credit card company as it was paid for with my credit card. Awful .. made the mistake of not checking the reviews before I ordered!

DO NOT BUY!! Ordered an item on the 11th of December, it never arrived, couldn't get a response from anyone, finally they got in touch on the 21st of December and said they would send it by 24parcel force, it's the 9th of January and I still have had no item and no refund so I'm down 40 odd quid. Do not buy from this company, they don't know how too run a business.

Make you pay for shipping Make you pay for shipping, and return shipping is something is not right. Sorry get in the 21st century with our policies. Not so mention their registers were about $100 more for the same ones from another store. Shop here is you have to.

Outstanding Warranty -- after 16 years -- honored I purchased a stand alone faucet for my pedestal tub 16 years ago. The inner workings of the faucet (cartridge) broke recently. I didn't have the order number or remember where I bought it. I looked online and found what appeared to be my faucet. I contacted their customer service. They looked up my address, found my order and they said it was under warranty still and would ship it free. Then they realized that unit was discontinued and they are replacing the whole unit! That's amazing customer service. Kendra was the agent and she went above and beyond. I'm so thrilled I bought from Signature Hardware. Their customer service is stellar!! They need to be recognized for this today as it is so rare to find such a great company! I'm just in awe. Thank you, Signature Hardware!

Terrible customer service; won’t replace faulty shower head I ordered a relatively expensive shower head in which many of the water ports wouldn’t release any water. I asked about an exchange and the fact that I discovered the water ports weren’t working means that I installed and they won’t take returns so I have a faulty shower head that I can’t get a refund on